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About McLarens Global
Established in 1932, McLarens is a prominent independent global provider of insurance services, with a network of offices and operations in 45 countries worldwide. Specializing in complex, commercial, and specialty markets, McLarens offers comprehensive services in loss adjusting, claims management, and risk assessment, alongside auditing and pre-risk surveying. Our extensive global presence allows us to deliver consistent service to clients while ensuring local expertise and responsiveness.
Role OverviewThe ideal candidate will take charge of processing and investigating insurance claims related to General Liability and property policies. This role necessitates collaboration with policyholders, colleagues, and other professionals to validate claims effectively. As a claims management specialist, you will oversee the entire claims process from initiation to settlement, making critical decisions and identifying any potential fraudulent activities. You will handle both own and third-party property damage claims, requiring a solid understanding of the industry and the legal framework surrounding it. Additionally, you will assist customers with any further services they may need following an incident.
Key Responsibilities- Manage General Liability and Property Liability claims from initiation through to settlement.
- Possess knowledge of necessary building repairs and associated costs, including plastering, tiling, flooring, and carpentry.
- Gather and maintain relevant documentation to support claims, ensuring accurate records are kept within the system, including communication with law firms, insurers, clients, and brokers.
- Engage with customers, third parties, and legal representatives, providing guidance on any arising issues.
- Collaborate with adjusters, examiners, and investigators to assess insurance claims.
- Conduct thorough investigations to confirm the legitimacy of claims.
- Work alongside risk analysts, brokers, and underwriters to facilitate settlements.
- Ensure fair settlements and maintain high standards of customer service.
- Utilize our custom-designed IT system to manage tasks effectively and monitor your workload.
- Maintain direct communication lines for efficient email and phone correspondence.
- Demonstrated experience in handling and investigating property damage claims, managing a personal portfolio.
- Experience collaborating with loss adjusters to assess damage.
- Strong understanding of water damage, flood, and fire claims, along with the claims lifecycle.
- Ability to liaise effectively with adjusters, examiners, and investigators.
- Excellent communication skills, both verbal and written, with a focus on active listening.
- Proficient in multitasking, prioritizing, and managing time efficiently.
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel.
- Experience in building strong working relationships with loss adjusters and other professionals.
- Solid understanding of the legal system as it pertains to insurance claims.
