Insurance Claims Specialist
3 days ago
We're First Central Insurance & Technology Group, an innovative, market-leading insurance company. Our mission is to protect what our customers value most, enabling them to focus on what matters in life.
Data drives our success, fueling our distribution, finance, technology, and legal services. Our underwriting expertise is built on data insights, allowing us to provide tailored coverage to our customers at the right price.
We're looking for 6 Claims Specialists to join our Claims Academy, commencing on a specified date in our Manchester, Salford Quays office. If you have excellent communication skills and proven customer service experience, we'd like to hear from you.
As a Claims Specialist, you'll handle a variety of motor claims, ensuring fair and timely settlements for customers while adhering to our claim ownership philosophy. You'll continuously seek opportunities to improve processes, increase efficiency, and deliver excellent customer outcomes throughout the claims journey.
Key Responsibilities:
- Undertake roles and responsibilities in line with the Claims Specialist Progression Matrix.
- Proactively record, manage, and settle claims aligned to our file ownership principles and procedures, maintaining files within our service standards.
- Be accountable for the management of your caseload and deliver against your key performance objectives.
- Accurately and promptly reserve all files within our reserving philosophy.
- Process payments on claims files and within your authorities.
- Continuously monitor for potential fraudulent claims and act according to guidelines.
- Agree on liability within existing case law and accident circumstances.
- Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
- Comply with the Group Code of Conduct and Fitness and Propriety policies.
Requirements:
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
- Proven customer service experience.
- Strong expertise in handling complaints.
Skills:
- Critical thinking and problem-solving skills.
- Good communication skills, both verbal and written.
- Negotiation and influencing skills.
- Good time management and organisational skills.
- Strong customer service skills.
- Good IT, numeracy, and literacy skills.
Behaviours:
- Customer-focused.
- Embracing the Company Values.
- Attention to detail and accuracy.
- Self-motivated and enthusiastic.
- Focused on developing skills.
- Able to work independently and as part of a team.
- Organized and proactive.
- Flexible and positive.
We offer a generous salary starting at £24,000, depending on experience, plus fantastic company benefits. You'll also receive full 7 weeks of training at our office, Monday to Friday working hours, hybrid working arrangements, and a supportive team environment.
Join us and shape your future as a Claims Specialist at First Central Insurance Management Ltd.
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