Claims Specialist Advisor
3 weeks ago
We're seeking a skilled Claims Specialist to join our team at First Central Insurance Management Ltd. As a Claims Specialist, you will play a critical role in handling motor claims, ensuring fair and timely settlements for customers while adhering to our company's philosophy of claim ownership.
Key Responsibilities:- Proactively record, manage, and settle claims aligned to our file ownership principles and procedures.
- Be accountable for the management of your caseload and deliver against your key performance objectives.
- Accurately and promptly reserve all files within our reserving philosophy.
- Process payments on claims files and within your authorities.
- Continuously monitor for potential fraudulent claims and act according to guidelines.
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
- Proven customer service experience.
- Strong expertise in handling complaints.
- Generous salary starting at £24,000 up to £28,000, depending on experience.
- Full 7 weeks training at our office.
- Monday to Friday, no weekends.
- Hybrid working: 3 days at home and 2 days in the office, after 6 months (subject to performance & competency).
- Fully supportive team throughout.
- £100 off your car insurance.
- A fun, vibrant, and busy place to work.
- 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you.
We're passionate about our colleagues and know the best people deserve an extraordinary working environment. If you're a motivated and customer-focused individual with a passion for delivering excellent service, we'd love to hear from you.
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