Claims Specialist Advisor

3 weeks ago


Manchester, United Kingdom First Central Insurance Management Ltd Full time
Claims Specialist Opportunity

We're seeking a skilled Claims Specialist to join our team at First Central Insurance Management Ltd. As a Claims Specialist, you will play a critical role in handling motor claims, ensuring fair and timely settlements for customers while adhering to our company's philosophy of claim ownership.

Key Responsibilities:
  • Proactively record, manage, and settle claims aligned to our file ownership principles and procedures.
  • Be accountable for the management of your caseload and deliver against your key performance objectives.
  • Accurately and promptly reserve all files within our reserving philosophy.
  • Process payments on claims files and within your authorities.
  • Continuously monitor for potential fraudulent claims and act according to guidelines.
Requirements:
  • Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
  • Proven customer service experience.
  • Strong expertise in handling complaints.
What We Offer:
  • Generous salary starting at £24,000 up to £28,000, depending on experience.
  • Full 7 weeks training at our office.
  • Monday to Friday, no weekends.
  • Hybrid working: 3 days at home and 2 days in the office, after 6 months (subject to performance & competency).
  • Fully supportive team throughout.
  • £100 off your car insurance.
  • A fun, vibrant, and busy place to work.
  • 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you.

We're passionate about our colleagues and know the best people deserve an extraordinary working environment. If you're a motivated and customer-focused individual with a passion for delivering excellent service, we'd love to hear from you.


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