Field Representative

7 days ago


Stratford, United Kingdom Made Employment Ltd Full time

Job Summary:

Made Employment Ltd is seeking a highly motivated and organized Field Representative to join our rapidly expanding field team. As a Field Representative, you will be responsible for conducting site visits to resolve outstanding balances on behalf of our utility company clients.

Key Responsibilities:

  • Conduct pre-disconnection visits to negotiate payment and/or payment solutions with customers.
  • Perform meter inspections and safety inspections to confirm meter details and identify any potential health and safety risks.
  • Visit customers who are vulnerable or have specific needs to assist with resolving any problems they may have.
  • Negotiate payment and/or payment solutions with customers in line with company processes.
  • Attend Magistrates courts to obtain Rights of Entry Warrants.
  • Oversee utility isolations with locksmiths and engineers.
  • Report any health and safety matters and customer dissatisfaction feedback.
  • Ensure timely return of visit results to prevent delays in updating our clients.
  • Proactively look to improve processes and customer journeys through feedback.

Requirements:

  • Excellent interpersonal skills and ability to communicate effectively with a wide range of people.
  • Previous experience in debt negotiation/collection, customer service, or conflict resolution is desirable.
  • Ability to work in a fast-paced environment with firm deadlines and demanding targets.
  • Self-motivated and driven with a positive attitude and desire to self-develop.
  • Competent I.T. skills.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a rapidly expanding company with a strong reputation in the industry.
  • A supportive and collaborative team environment.
  • Opportunities for professional development and growth.


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