Field Representative
7 days ago
Job Summary:
Made Employment Ltd is seeking a highly motivated and organized Field Representative to join our rapidly expanding field team. As a Field Representative, you will be responsible for conducting site visits to resolve outstanding balances on behalf of our utility company clients.
Key Responsibilities:
- Conduct pre-disconnection visits to negotiate payment and/or payment solutions with customers.
- Perform meter inspections and safety inspections to confirm meter details and identify any potential health and safety risks.
- Visit customers who are vulnerable or have specific needs to assist with resolving any problems they may have.
- Negotiate payment and/or payment solutions with customers in line with company processes.
- Attend Magistrates courts to obtain Rights of Entry Warrants.
- Oversee utility isolations with locksmiths and engineers.
- Report any health and safety matters and customer dissatisfaction feedback.
- Ensure timely return of visit results to prevent delays in updating our clients.
- Proactively look to improve processes and customer journeys through feedback.
Requirements:
- Excellent interpersonal skills and ability to communicate effectively with a wide range of people.
- Previous experience in debt negotiation/collection, customer service, or conflict resolution is desirable.
- Ability to work in a fast-paced environment with firm deadlines and demanding targets.
- Self-motivated and driven with a positive attitude and desire to self-develop.
- Competent I.T. skills.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work for a rapidly expanding company with a strong reputation in the industry.
- A supportive and collaborative team environment.
- Opportunities for professional development and growth.
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