Senior Technical Support Engineer
3 weeks ago
Role: Senior Technical Support Engineer (2nd / 3rd Line)
Company: ISR RECRUITMENT LIMITED
This role offers a hybrid working model, allowing for flexibility with two days of remote work and three days in the office.
Key Benefits- Comprehensive company benefits package, including Employer Pension and BUPA health coverage.
The primary responsibility of this position is to deliver expert support and assistance to the service desk team, ensuring that customers receive effective solutions for their hardware and software challenges.
This includes:
- Installation, diagnosis, repair, maintenance, and upgrades of all software and hardware components to guarantee optimal functionality.
- Providing support for various devices, including PCs, terminals, and printers.
Applicants should possess a minimum of three years of experience in an IT support capacity.
Technical Skills Required- Proficient understanding of Server/Client architectures.
- Knowledge of TCP/IP Networking principles for effective troubleshooting.
- Experience with Microsoft SQL Server.
- Familiarity with all Windows Operating Systems.
- Experience with Microsoft Services and Web Services.
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