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Technical Support Engineer

2 months ago


Portsmouth, Portsmouth, United Kingdom XMA Full time

Job Title: IT Field Engineer - Southern Counties

Salary: £28,000 - £30,000 per annum plus £4k car allowance

Benefits:

  • Private Healthcare
  • Pension
  • 25 days holiday rising to 30 over 5 years
  • Group life insurance
  • Income protection
  • Gym Discounts
  • Free Fuel Fridays
  • Employee of the Quarter
  • Employee Referral program

Job Specification: IT Field Engineer

As the primary point of contact, you will handle all customer walk-ups for IT-related issues on site. You will be responsible for logging customer incidents and requests via our ticket system and resolving problems in line with service level agreements.

You will take full ownership of all other helpdesk technical incidents received by phone or email. Key responsibilities include:

  • Having at least 12 months of experience in a technical role, specifically on a helpdesk
  • Being competent and able to work independently to resolve technical queries on-site
  • Experience with ITSM tools, Ivanti or Service Now

Work Schedule:

  • Full-time, Permanent
  • Monday to Friday