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Senior Project Manager

2 months ago


Portsmouth, Portsmouth, United Kingdom CMS2 - Critical Maritime Systems & Support Full time
Job Summary

We are seeking an experienced Senior Project Manager to lead our In Service Support (ISS) team at CMS2 - Critical Maritime Systems & Support. As a key member of our team, you will be responsible for delivering high-quality support services to our customers, ensuring timely and cost-effective project delivery.

Key Responsibilities
  • Lead and coach a small team of ISS Project Managers and Engineers to deliver high-quality support services to our customers
  • Accountable for all in-service project activities, including customer support and reporting
  • Develop and manage project proposals, ensuring scope, financial, commercial assumptions, exclusions, and dependencies align with CMS2 company standards
  • Provide line management to ISS Project Managers and Engineers within the ISS team
  • Support the ISS Technical Manager in engineering requirements and tasks as needed
  • Manage matrix delivery resources, including Engineering, Production, and Supply Chain requirements
  • Manage the UK MOD Support contract
  • Front customer-facing project delivery schedules as required, supporting ISS PMs
  • Work with the ISS Director and ISS Technical Manager to develop and implement effective in-service support strategies and plans
  • Lead effective customer meetings, identifying issue resolutions and improvements
  • Manage customer escalations for issues and concerns, striving to continually improve
  • Provide feedback to new design contracts with respect to serviceability
  • Ensure robust contractual and project baselines, and effective control management to manage change effectively and deliver business management reporting
  • Drive the ISS PM/PE to be proactive and work closely with Operations and Production teams to ensure planning and delivery to customer requirements
  • Promote best practice, support, and develop the team to maximize efficiency and effective delivery
  • Develop and manage Key Performance Indicators (KPIs), contract metrics, risk, and opportunities, optimization, and budget control
  • Customer management and reporting of availability and maintenance contracts
  • Manage customer change requests arising from in-service requests through customer and internal change management process
  • Identify risks to the contracts and work on the appropriate strategies for risk management
  • Monitor customer feedback and equipment performance to identify improvements
  • Work with a broad stakeholder group across global prime contractors and users in the Defence Industry to provide effective stakeholder management
Qualifications, Experience, and Skills
  • Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external
  • Demonstrable professional knowledge of working in a complex regulated engineering environment
  • Educated to Degree Level
  • Proven track record of managing contracts/projects to Time, Cost, and Quality
  • Strong presentation skills, confident speaker, and professionally presented
  • Attention to detail, forward planning, and budgeting/financial knowledge
  • Working knowledge of risk and opportunity management and lessons learned processes
  • Commercial and business management awareness
Desirable
  • Experience of working within the Defence Industry
  • Experience of managing a small team
  • Marine/Shipbuilding/Ship Repair/OEM background highly advantageous
  • Understanding of Matrix Management
  • Previous experience of an ERP/MRP system
  • Knowledge of ISO9001 or a similar QMS
  • Knowledge of UK Health & Safety legislation (IOSH)
  • Experience within a lean manufacturing environment