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Administrative Assistant

2 months ago

Essex, United Kingdom CMS - Recruitment Full time

Job Summary:

We are seeking a highly organized and detail-oriented Contract Administrator to join our team at CMS - Recruitment. As a Contract Administrator, you will play a crucial role in supporting our clients in the social housing sector.

Key Responsibilities:

  1. Customer Service: Provide exceptional customer service to tenants, responding to their queries and concerns in a timely and professional manner.
  2. Communication: Liaise with engineers, tenants, and managers to ensure seamless communication and coordination.
  3. Task Management: Prioritize and manage tasks effectively, ensuring that all deadlines are met and tasks are completed efficiently.
  4. Emergency Response: Respond to emergency call-outs and prioritize tasks accordingly.
  5. Query Resolution: Address a backlog of queries from tenants regarding repair issues and provide timely resolutions.
  6. Complaint Handling: Handle complaints and escalate them to management when necessary.
  7. Administrative Support: Provide general administrative support to the team, including dealing with paperwork and documentation.

Requirements:

To be successful in this role, you will need:

  • Previous experience: Previous experience working within the social housing sector is essential.
  • Strong communication skills: Excellent communication and interpersonal skills are required to effectively liaise with clients and stakeholders.
  • Organizational skills: Strong organizational skills are necessary to manage multiple tasks and prioritize deadlines.