Visitor Centre Operations Coordinator
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our front-of-house team, you will be responsible for ensuring a seamless and memorable experience for our guests and customers.
Key Responsibilities- Assist in the day-to-day running of all Visitor Centre spaces and delivery of operations
- Ensure a welcoming front-of-house presence is delivered to team members and customers at all times
- Support in identifying opportunities to enhance the customer experience and grow the business
- Identify new sales leads to maximize business growth
- Develop relationships with new and existing clients to promote repeat custom
- Handle customer enquiries for future bookings
- Support in the running of our functions and events, from setting up rooms to closing down
- Demonstrable experience in a similar role, including but not limited to hospitality or front-of-house
- Conscientious with a strong commitment to providing excellent customer service to our customers for a memorable event
- Friendly and approachable with the ability to effectively communicate difficult conversations with external stakeholders, both written and verbal
- Diligent with a strong attention to detail and accuracy
- Proficient in Microsoft Office Suite (Word, Excel & Outlook) and data analytical skills
- Organized to effectively prioritize tasks and work effectively in a fast-paced and agile department, assisting other tasks as required
Shepherd Neame is Britain's oldest brewer, with a rich history spanning over 300 years. As an independent family business, we pride ourselves on our award-winning Visitor Centre and our commitment to providing exceptional customer experiences. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
We are an inclusive and supportive employer, committed to providing a working environment where all employees feel respected and supported in fulfilling their potential. If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you.
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Visitor Centre Operations Lead
2 months ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAre you a dedicated individual who thrives in delivering exceptional guest experiences?Shepherd Neame, Britain's oldest brewer, is seeking a proactive and friendly professional with strong administrative skills to play a vital role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre. As part of a team of six, you will work...
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Visitor Centre Operations Lead
2 months ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAre you a dedicated individual who thrives in delivering exceptional guest experiences?Shepherd Neame, Britain's oldest brewer, is seeking a proactive and friendly professional with strong administrative skills to play a vital role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre. As part of a team of six, you will work...
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Visitor Centre Attendant
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Faversham, Kent, United Kingdom Shepherd Neame Full timeVisitor Centre AssistantWe are seeking a friendly and enthusiastic Visitor Centre Assistant to join our team at Shepherd Neame, a leading brewery and pub estate in Faversham, Kent.About the RoleThis is a part-time role that requires flexibility to support events, tours, and other functions throughout the week. The exact hours of work will vary from week to...
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Visitor Centre Attendant
1 month ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeVisitor Centre AssistantWe are seeking a friendly and enthusiastic Visitor Centre Assistant to join our team at Shepherd Neame, a leading brewery and pub estate in Faversham, Kent.About the RoleThis is a part-time role that requires flexibility to support events, tours, and other functions throughout the week. The exact hours of work will vary from week to...
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Duty Manager
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Duty Manager
1 month ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Visitor Centre team as a Duty Manager. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operations of our Visitor Centre, providing exceptional customer service, and contributing to the growth and development of our business.Key...
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Duty Manager
1 month ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Visitor Centre team as a Duty Manager. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operations of our Visitor Centre, providing exceptional customer service, and contributing to the growth and development of our business.Key...
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Duty Manager
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Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Visitor Centre team as a Duty Manager. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operations of our Visitor Centre, providing exceptional customer service, and contributing to the growth and success of our business.Key...
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Duty Manager
3 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Visitor Centre team as a Duty Manager. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operations of our Visitor Centre, providing exceptional customer service, and contributing to the growth and success of our business.Key...
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Duty Manager
2 months ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient day-to-day running of our Visitor Centre spaces and delivery of operations.Key ResponsibilitiesAssist in the...
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Duty Manager
2 months ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre functions.Key ResponsibilitiesAssist in the day-to-day running of all...
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Duty Manager
2 months ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient day-to-day running of our Visitor Centre spaces and delivery of operations.Key ResponsibilitiesAssist in the...
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Duty Manager
2 months ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre functions.Key ResponsibilitiesAssist in the day-to-day running of all...
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Duty Manager
3 weeks ago
Faversham, Kent, United Kingdom Shepherd Neame Full timeJob Title: Duty ManagerWe are seeking a highly organized and customer-focused individual to join our team as a Duty Manager at our Visitor Centre. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre functions.Key Responsibilities:Assist in the day-to-day running...
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Duty Manager
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Faversham, Kent, United Kingdom Shepherd Neame Full timeAbout the Role:We are seeking a highly organised and proactive Duty Supervisor to play a vital role in ensuring the smooth day-to-day operations of our Visitor Centre functions.As part of a team of 6, including you, you will work closely with our tour guides and assistants as well as internal stakeholders in our Property, Brewing and Retail departments.Key...
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Heritage Ambassador
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