Customer Service Centre Agent

1 month ago

Livingston, West Lothian, United Kingdom Carrier Full time
About the Role

We are seeking a highly motivated and organized Customer Service Centre Agent to join our team at Carrier. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Manage customer inquiries and respond to their needs in a timely and professional manner.
  • Provide sales support by ensuring all customer inquiries are responded to efficiently and effectively.
  • Open new customer/supplier accounts and complete the MK Denial process.
  • Generate hire and sales quotations.
  • Process customer sales/hire purchase orders and liaise with depots/rehire partners on equipment availability.
  • Communicate with customers to ensure they are satisfied with the items they have on hire.
  • Process equipment exchanges, off-hires, and report any losses/damages to customers.
  • Deal with managing and resolving invoice queries, including processing suspension requests.
  • Run and check pre-invoice reports to capture and resolve any anomalies.
  • On-hire and off-hire documentation, processes, and procedures.
  • Raise purchase orders for company CAPEX.
  • Follow all quality processes and prepare/participate in external and internal quality audits.
  • Promote group USPs to the customer base.
  • Contribute to the budget and sales strategy.
  • Identify opportunities, produce leads, and book appointments for the sales team.
  • Research and develop specific industry sectors.
  • Manage a database to a high level of accuracy to ensure targeted marketing activity can take place.
  • Liaise effectively with all departments within Carrier Rental Systems to ensure customer requirements are met.
Requirements
  • Previous administrative/sales experience (ideally in the rental sector).
  • Proactive approach focused on customers.
  • Excellent communication and telephone skills.
  • Strong command of MS Office.
  • Self-motivated and open to development.
  • Excellent time management and organizational skills.
Benefits
  • Salary based on candidate's experience.
  • Generous pension scheme.
  • Stable working hours from Monday to Friday (8-5pm).
  • Paid sick leave.
  • 25 days of holidays + bank holidays.
  • Necessary trainings.

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