Customer Service Representative

4 weeks ago

Livingston, West Lothian, United Kingdom Carrier Full time
Job Title: Customer Service Centre Agent

Location: Livingston, United Kingdom

Job Type: Full-time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Centre Agent to join our team in Livingston. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Provide sales support by responding to customer inquiries, generating quotes, and processing orders.
  • Open new customer accounts, complete MK denial processes, and manage customer relationships.
  • Process customer sales and hire purchase orders, liaise with depots and rehires on equipment availability, and organize transportation.
  • Communicate with customers to ensure satisfaction with hired equipment, manage POs, and identify new business opportunities.
  • Process equipment exchanges, off-hires, and report losses or damages to customers.
  • Manage and resolve invoice queries, process suspension requests, and run pre-invoice reports.
  • Prepare and deliver despatch notes, allocate equipment, and raise purchase orders for company CAPEX.
  • Participate in quality audits, promote group USPs, and contribute to the budget and sales strategy.
  • Identify opportunities, produce leads, and book appointments for the sales team.
  • Research and develop specific industry sectors, manage databases, and liaise with departments to ensure customer requirements are met.

Requirements:

  • Previous administrative or sales experience, preferably in the rental sector.
  • Proactive approach focused on customers, excellent communication skills, and a good command of MS Office.
  • Self-motivated, open to development, and strong time management and organizational skills.

What We Offer:

  • Salary based on experience.
  • Generous pension scheme.
  • Stable working hours (Monday to Friday, 8-5pm).
  • Paid sick leave.
  • 25 days of holidays + bank holidays.
  • Necessary trainings.

About Us:

Carrier is a world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We create solutions that matter for people and our planet. Our employees are the heart of our company, and we strive to provide a great place to work that attracts, develops, and retains the best talent.

Our Commitment:

We are committed to creating an environment where you feel you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

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