Customer Service Representative

4 weeks ago

Livingston, West Lothian, United Kingdom Carrier Full time
Job Title: Customer Service Centre Agent

Location: Livingston, United Kingdom

Job Type: Full-time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Centre Agent to join our team in Livingston. As a key member of our customer service team, you will be responsible for providing exceptional customer service, sales support, and administrative assistance to our clients.

Key Responsibilities:

  • Manage customer inquiries and respond to sales and administrative requests in a timely and professional manner.
  • Provide sales support by generating quotations, processing customer orders, and coordinating equipment rentals.
  • Open new customer and supplier accounts, complete MK denial processes, and maintain accurate records.
  • Process customer sales and hire purchase orders, liaise with depots and rehires on equipment availability, and arrange transportation.
  • Communicate with customers to ensure satisfaction with hired equipment, manage POs, and identify new business opportunities.
  • Process equipment exchanges, off-hires, and report losses or damages to customers in accordance with our processes and timelines.
  • Resolve invoice queries, process suspension requests, and run pre-invoice reports to capture and resolve anomalies.
  • Manage on-hire and off-hire documentation, processes, and procedures, including equipment allocation and despatch note production.
  • Raise purchase orders for company CAPEX and participate in quality audits.
  • Promote group USPs to customers and contribute to budget and sales strategy development.
  • Identify opportunities, produce leads, and book appointments for the sales team.
  • Research and develop specific industry sectors and manage a database to ensure targeted marketing activity.
  • Liaise effectively with all departments to ensure customer requirements are met.

Requirements:

  • Previous administrative or sales experience, preferably in the rental sector.
  • Proactive approach focused on customers.
  • Excellent communication and telephone skills.
  • Strong command of MS Office.
  • Self-motivated, open to development, and excellent time management and organizational skills.

What We Offer:

  • Salary based on experience.
  • Generous pension scheme.
  • Stable working hours (Monday to Friday, 8-5pm).
  • Paid sick leave.
  • 25 days of holidays + bank holidays.
  • Necessary trainings.

About Us:

Carrier is a world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We create solutions that matter for people and our planet. Our employees are the heart of our company, and we strive to provide a great place to work that attracts, develops, and retains the best talent.

Our Commitment to You:

We are committed to creating an environment where you feel you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

  • Customer Service Representative

    7 days ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Livingston.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to...

  • Customer Service Representative

    2 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Livingston is seeking Customer Service Representatives to join our fast-paced team. As a key member of our team, you'll deliver exceptional customer service and support, contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of our operational...

  • Customer Service Representative

    7 days ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Livingston, UK. Key responsibilities include handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Requirements:Previous experience in a customer...

  • Customer Service Representative

    2 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000

    At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Key Responsibilities:Provide accurate information regarding...

  • Customer Service Representative

    4 weeks ago

    Livingston, West Lothian, United Kingdom Office Angels Full time

    Job Title: Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and service users.Key Responsibilities:Provide first-line support for all customers, resolving issues...

  • Customer Service Representative

    4 weeks ago

    Livingston, West Lothian, United Kingdom Office Angels Full time

    Job Title: Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and service users.Key Responsibilities:Provide first-line support for all customers, resolving issues...

  • Customer Service Representative

    2 weeks ago

    Livingston, West Lothian, United Kingdom West Lothian Council Full time

    About the RoleWe are seeking a dedicated professional to join our Contact Centre team at West Lothian Council. As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving enquiries, and dealing with complaints in a calm and sympathetic manner.Key ResponsibilitiesProvide confidential advice to...

  • Customer Service Representative

    12 hours ago

    Livingston, West Lothian, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for resolving customer complaints and providing excellent customer service.Key Responsibilities:* Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Livingston, West Lothian, United Kingdom Carrier Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Representative to join our team at Carrier. As a key member of our sales and administrative support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage customer inquiries and respond to sales and...

  • Customer Service Representative

    2 weeks ago

    Livingston, West Lothian, United Kingdom Abm Full time

    Job Title: Customer Service RepresentativeLocation: Livingston Designer OutletPay Rate: £ per hour, different shift patterns: part-time rolesABM is seeking a proactive and reliable Cleaning Operative to join our team at Livingston Designer Outlet. We offer assistance with getting to and from work Want to know more? Ask during your interview.Part-time, 16...

  • Customer Service Representative

    4 weeks ago

    Livingston, West Lothian, United Kingdom West Lothian Council Full time

    About the RoleWe are seeking a dedicated professional to join our Customer Service Centre team at West Lothian Council. As a key member of our team, you will be responsible for providing excellent customer service, resolving enquiries, and dealing with complaints in a calm and sympathetic manner.Key ResponsibilitiesProvide confidential advice to customers...

  • Customer Service Representative

    4 weeks ago

    Livingston, West Lothian, United Kingdom West Lothian Council Full time

    About the RoleWe are seeking a dedicated professional to join our Customer Service Centre team at West Lothian Council. As a key member of our team, you will be responsible for providing excellent customer service, resolving enquiries, and dealing with complaints in a calm and sympathetic manner.Key ResponsibilitiesProvide confidential advice to customers...

  • Customer Service Representative

    3 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Livingston, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Livingston, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...

  • Customer Service Representative

    2 months ago

    Livingston, West Lothian, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you will be the face of our restaurant, responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide warm and welcoming service to customers, making them feel valued and appreciated.Deal with customer inquiries and resolve issues...

  • Customer Service Representative

    2 months ago

    Livingston, West Lothian, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you will be the face of our restaurant, responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide warm and welcoming service to customers, making them feel valued and appreciated.Deal with customer inquiries and resolve issues...

  • Customer Service Representative

    3 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...

  • Customer Service Representative

    4 weeks ago

    Livingston, West Lothian, United Kingdom DX Network Services Limited Full time

    About DX Network Services LimitedWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. Our brand is built on delivering the Delivered Exactly promise, and we're passionate about developing our people's careers.Job SummaryOur Customer Service Advisors play a critical role in delivering exceptional...

  • Customer Service Representative

    4 weeks ago

    Livingston, West Lothian, United Kingdom DX Network Services Limited Full time

    About DX Network Services LimitedWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. Our brand is built on delivering the Delivered Exactly promise, and we're passionate about developing our people's careers.Job SummaryOur Customer Service Advisors play a critical role in delivering exceptional...