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Volunteer Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Volunteer Coordinator to join our team at C2 RECRUITMENT LIMITED. As a key member of our People & Culture team, you will play a vital role in supporting the volunteer hub and ensuring the smooth operation of our volunteer services.
Key Responsibilities- Provide administrative support to the Volunteer Services team, including recruitment and onboarding processes.
- Conduct safer recruitment checks and assess when escalation is required to resolve issues or discrepancies.
- Process reference enquires on an accurate and timely basis.
- Monitor and deal with queries received into generic Voluntary Services inboxes using professionalism, tact, diplomacy, and awareness of possible need for escalation.
- Act as the first point of contact for the team, handling calls from the workforce that may be confidential and sensitive.
- Assess how to respond to queries and provide first-level advice and guidance or referral to another team member.
- Accurately and timely input information into the HRIS, checking the information provided and clarifying any additional information required through liaison with departmental managers.
- Provide basic People advice when responding to and resolving queries.
- CIPD level 3 or diploma qualification or equivalent level of demonstrable experience in Volunteer Management and/or People functions.
- An understanding of Equal Opportunities and valuing Diversity.
- Demonstrable experience of working in a people-oriented function and recruitment, delivering high-volume end-to-end recruitment campaigns and supporting managers to develop and implement plans.
- Comprehensive knowledge and understanding of pre-employment checks and UKBA requirements, sufficient to be a point of escalation for resolution of queries and concerns.
- Understanding of key voluntary services management and information applicable to the role.
- Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, to competently compose letters, reports, Excel spreadsheets/charts, presentations, and data input often within tight time frames.
- Ability to prioritize and meet deadlines, sustaining medium and long-term priorities.
- Experience of undertaking compliance audits on recruitment activity, analyzing data, and providing assurance reports to ensure best practice and quality governance.
- Experience of using computerized and web-based HR information systems, e.g., DBS, HRIS, Learning Management Systems.
- A friendly, open, and warm team to offer support and guidance.
- Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave.
- Pension scheme and Occupational Sick Pay on commencement.
- Active Education team providing in-house training and supporting learning opportunities.
- Free car parking and subsidized restaurant with a good selection available daily.
Please note that a DBS basic disclosure check will be undertaken as part of our pre-employment screening for the successful candidate.
