Volunteer Services Coordinator

1 day ago

Romford, Greater London, United Kingdom C2 Recruitment Limited Full time
Volunteer Administrator Opportunity

We are seeking a talented Volunteer Administrator to join our People & Culture team at C2 Recruitment Limited. As a key member of our team, you will provide support to the volunteer hub in all aspects of the volunteer life cycle, including recruitment and onboarding administration, database management, and training coordination.

Key Responsibilities:
  • Provide overall administration support within the Volunteer Services team.
  • Assist in end-to-end recruitment processes from advertisement to onboarding, working with managers to determine the best way to achieve effective recruitment.
  • Conduct safer recruitment checks and assess when escalation is required to resolve issues or discrepancies.
  • Process reference enquires on an accurate and timely basis.
  • Monitor and deal with queries received into generic Voluntary Services inboxes using professionalism, tact, diplomacy, and awareness of possible need for escalation.
  • Act as the first point of contact for the team, handling calls from the workforce that may be confidential and sensitive, and where the caller may be upset or distressed.
  • Assess how to respond to the query and provide first-level advice and guidance or referral to another team member.
  • Accurately and timely input information into the HRIS, checking the information provided and clarifying any additional information required through liaison with departmental managers.
  • Provide basic People advice when responding to and resolving queries.
Requirements:
  • CIPD level 3 or diploma qualification or equivalent level of demonstrable experience in Volunteer Management and/or People functions.
  • An understanding of Equal Opportunities and valuing Diversity.
  • Demonstrable experience of working in a people-orientated function and recruitment, delivering high-volume end-to-end recruitment campaigns and supporting managers to develop and implement plans.
  • Comprehensive knowledge and understanding of pre-employment checks and UKBA requirements, sufficient to be a point of escalation for resolution of queries and concerns.
  • Understanding of key voluntary services management and information applicable to the role.
  • Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, to competently compose letters, reports, Excel spreadsheets/charts, presentations, and data input often within tight time frames.
  • Ability to prioritise and meet deadlines, sustaining medium and long-term priorities.
  • Experience of undertaking compliance audits on recruitment activity, analysing data, and providing assurance reports to ensure best practice and quality governance.
  • Experience of using computerised and web-based HR information systems, e.g. DBS, HRIS, Learning Management Systems.
What We Offer:
  • A friendly, open, and warm team to offer support and guidance.
  • Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave.
  • Pension scheme and Occupational Sick Pay on commencement.
  • Active Education team providing in-house training and supporting learning opportunities.
  • Free car parking and subsidised restaurant with a good selection available daily.

Please note that a DBS basic disclosure check will be undertaken as part of our pre-employment screening for the successful candidate.

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