Business Support Officer

4 weeks ago


Beverley, East Yorkshire, United Kingdom East Riding of Yorkshire Council Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our Business Support Team as a Children's Services Administrator L2. This is an exciting opportunity to work in a key role that supports the delivery of high-quality services to children, young people, and their families.

Key Responsibilities

  • Provide administrative support to the Business Support Team, ensuring the smooth operation of the Children's Front Door.
  • Manage telephone calls and update records to enable Advanced Social Work Practitioners to complete safeguarding enquiries.
  • Ensure professionals and families are updated regarding the outcome of contact with the Children's Front Door.
  • Support the team to meet day-to-day demands and contribute to the achievement of service goals.

Requirements

  • Excellent administrative and organizational skills, with the ability to work in a fast-paced environment.
  • Strong customer service skills, with the ability to communicate effectively with parents, professionals, and the public.
  • Ability to maintain confidentiality and deal with sensitive material.
  • Teamwork and flexibility, with the ability to adapt to changing priorities and deadlines.

About Us

East Riding of Yorkshire Council is committed to providing high-quality services to children, young people, and their families. We are an ambitious service that is dedicated to excellence and continuous improvement.

Our Model

We have developed a bespoke practice model that reflects our values and approach to working with children, young people, and their families. This model is centered around the principles of Signs of Safety and is designed to ensure that our teams are grounded in the same values, beliefs, theories, and approaches.



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