Fitness Concierge

6 days ago


London, Greater London, United Kingdom Accor Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Fitness Concierge to join our Spa & Wellness Department at Raffles London at The OWO. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within the fitness and wellness areas.

Key Responsibilities:

  • Guest Services: Welcome and check-in all spa guests and members, provide personalized attention, and escort them to the appropriate areas throughout the spa.
  • Fitness Operations: Assist guests on the gym floor, show proper exercise techniques, and offer modifications as needed. Design and deliver group exercise classes tailored to different fitness levels and objectives.
  • Booking and Scheduling: Schedule one-to-one sessions, classes, and spa treatments, and ensure smooth operation of the reception.
  • Customer Service: Respond to guest and member concerns, comments, or complaints with discretion and urgency.
  • Facility Maintenance: Maintain ambience levels, cleanliness, and organization of FOH areas.

Requirements:

  • Qualifications: Level 2 Fitness Instructor qualification.
  • Experience: Previous experience working in luxury health clubs, wellness, or spas.
  • Skills: Exceptional communication and customer service skills, strong time management, and ability to multitask.

What We Offer:

  • Competitive Salary and Benefits: 31 days holiday, staff meals, free dry cleaning, employer pension contribution, and more.
  • Professional Development: Opportunities for growth and development within Accor's extensive brand portfolio.
  • Work-Life Balance: Flexible scheduling and a supportive work environment.

Raffles Values:

  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrate humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly share knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrate care and responsibility within your role, to make a tangible impact on the business.

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