Luxury Concierge Service Representative

7 days ago

Luton, United Kingdom Corus Consultancy Full time

Job Summary:

Corus Consultancy is seeking a highly skilled and experienced Luxury Concierge Service Representative to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our clients and visitors have a luxurious experience.

Key Responsibilities:

  • Collaborate with the Principal to devise and execute a bespoke concierge service that exceeds client expectations.
  • Maintain the pristine condition of the Body shop, ensuring it reflects the luxury brand image.
  • Develop a comprehensive understanding of the Body shop business, products, and services.
  • Welcome and assist visitors upon their arrival, providing a warm and professional reception.
  • Ensure clients are offered refreshments and that the seating and refreshment areas are consistently well-stocked.
  • Manage incoming calls, directing them to the appropriate department or team member, and documenting messages as necessary.
  • Provide administrative assistance to aid in the smooth operation of daily activities.
  • Process sales of brand merchandise and be responsible for stock take and stock replenishment.

Requirements:

  • Demonstrated experience in a prestigious automotive dealership or front-of-house role within a luxury retail brand.
  • Exceptional verbal and written communication abilities, with a professional and confident demeanor in interacting with both new and existing clients.
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, coupled with strong administrative skills.
  • Familiarity with CRM and sales software systems, with the capability to effectively utilize such tools.
  • Passion for cars and an interest in the automotive industry.
  • Proven organizational skills and exemplary time management skills.
  • Commitment and discipline to adhering to the company's administrative protocols and procedures.

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