Door Person
6 months ago
Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
**Door Person**:
- Competitive Salary, plus service charge*
**We treat our people like family and our guests like royalty**
We are now looking for a **part time Door Perso**n to join our Concierge team
Working 20 hours per week, with flexibility to cover various shifts. Weekend and bank holiday working is required.
Our Door staff ensure that all guests receive a warm welcome and are well looked after throughout their stay. Our concierge team provide additional services throughout the guest stay ensuring that all requests are fulfilled in a timely manner and to the highest levels of satisfaction for our guests. During their stay the Door person should always be on hand to provide information; assist guests in any way they can; and be able to provide exceptional knowledge of the hotel and the local area.
**What we are looking for**:
- Have enthusiasm, dedication and previous experience in a Front of House or a related role
- Have excellent customer care and communication skills.
- The ability to interact with colleagues and guests in a friendly and professional manner.
- Be very well presented and able to remain calm under pressure.
- Full manual driving licence required.
**Why work at Luton Hoo**:
- We are dedicated to the development of our staff and offer a great range of benefits including:
- Enhanced holiday allowance after 5 years' service
- We have plenty of free parking
- We also have amazing recognition awards for exceptional customer service
- A share of the service charge*
- Discounted rates in all of our hotels for you, your family and your friends
- Service charge is dependent on hours worked and sales performance and is not guaranteed.
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