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Event Operations Coordinator

2 months ago

Portsmouth, Portsmouth, United Kingdom The Guildhall Trust Full time

Job Summary:

The Guildhall Trust is seeking a highly organized and detail-oriented individual to support the venue management in the day-to-day operation of the Guildhall concerts and events. As an Event Operations Coordinator, you will be responsible for coordinating and supervising events and concerts, overseeing all areas of secondary spend & promoter liaison, assisting in the facilitation of the back-office functions, and managing the event and casual bars & Front of House teams.

Key Responsibilities:

  1. Event Coordination:
    1. To coordinate & supervise the Concert & events operations on an event-by-event basis including casual team management, secondary spend outlets, and security services.
    2. To support the operations manager to create a strong Team Guildhall ethic and maximize sales resulting in the delivery of a first-class customer service ethos.
    3. To work & assist within the wider venue team, including security services, box office services, and any other area that needs operational assistance.
    4. To reconcile event income in accordance with the Guildhall Trust's finance handling procedures and assist in managing the epos till system for accurate recording of information for KPIs.
    5. To ensure the team is fully briefed on an event-by-event basis & monitor performance throughout the event.
    6. Be a Personal Licence holder, ensuring compliance with legislation and informing Team Guildhall of any changes.
    7. To train and assist on box office where needed, to understand reporting through the Eventim system.
  2. Flexibility and Adaptability:
    To work flexibly across the Trust as required, supporting operational efficiency and cost savings, and be available for training and development to meet business needs.

Requirements:

  • Demonstrable experience of working with a venue FOH operation.
  • Demonstrable experience of food operation.
  • Proven people management.

Preferred Qualifications:

  • Knowledge of café or hospitality operation.
  • Experience of training.

Essential Skills:

  • Able to develop a strong customer-focused approach throughout the operation.
  • Excellent communication skills, both written and oral.
  • An ability to tackle and resolve difficult situations with both customers and colleagues.

Education and Training:

  • Demonstrable IT skills, including the use of Microsoft Office software packages.
  • Training in Health and Safety at work or IOSH managing safely.

Job Type: Part-time

Pay: £13,000.00 per year

Expected hours: 20 per week

Benefits:

  • Bereavement leave
  • Company events
  • Discounted or free food
  • Private medical insurance

Schedule:

  • Weekend availability

Experience:

  • Event Management: 1 year (preferred)

Work Location: In person