Quality Assurance Specialist

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

Verisure Services (UK) Limited is a leading provider of security solutions to residential and small business customers across Europe and Latin America. We are seeking a dedicated and detail-oriented individual to join our Acquisition and Operational Excellence department as a Call Centre Quality Control Specialist.

In this role, you will play a vital part in ensuring the highest standards of customer service within our contact centre operations. Your responsibilities will include:

  • Monitoring and evaluating calls to ensure adherence to quality guidelines and best practices.
  • Identifying areas for improvement and providing constructive feedback to agents.
  • Maintaining accurate records of call evaluations and reporting on key performance indicators.

Benefits of Joining Verisure:

  • Competitive salary commensurate with experience.
  • Supportive and collaborative team environment.
  • Opportunity for professional development and growth within a dynamic company.
  • Access to exclusive discounts on Verisure products and services.
  • Comprehensive benefits package including Bupa medical insurance, pension plan, and generous holiday allowances.

Requirements:

  • Excellent English communication skills, both written and verbal.
  • Strong attention to detail and commitment to maintaining high-quality standards.
  • Ability to work independently and as part of a team.

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