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Test Centre Associate

2 months ago

London, Greater London, United Kingdom Reed in Partnership Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth delivery of driving theory tests to candidates, providing exceptional customer service, and maintaining the integrity of our testing processes.

Key Responsibilities
  • Customer Service Expertise: Provide a high level of customer service to candidates, ensuring their needs are met and they feel valued and supported throughout the testing process.
  • Test Centre Operations: Assist with the efficient delivery of tests, ensuring all procedures and guidelines are adhered to, and maintaining the security and integrity of our testing processes.
  • Candidate Support: Explain the test process to candidates, answer their queries, and provide support as needed to ensure a positive testing experience.
  • Test Centre Management: Review tests, test centre schedules, and perform daily opening and closing procedures to ensure the test centre runs smoothly and efficiently.
  • Incident Management: Handle and report incidents that may impact candidate testing, ensuring that all issues are resolved promptly and professionally.
Requirements
  • Customer Service Experience: Significant experience in providing high-quality customer service, with a proven track record of delivering excellent service in a fast-paced environment.
  • Attention to Detail: Excellent attention to detail and accuracy, with the ability to multitask and work under pressure to meet tight deadlines.
  • Flexibility: Flexibility to work a variety of shifts, including evenings and weekends, with the ability to adapt to changing circumstances and priorities.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups and colleagues.
What We Offer

As a Test Centre Associate at Reed in Partnership, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits and opportunities for professional development. We are committed to providing a positive and inclusive work environment, where all employees feel valued and supported.