Night Team Member

2 days ago

Liverpool, Liverpool, United Kingdom Accor Full time
Job Title: Night Team Member

Join the Accor team as a Night Team Member and be part of a dynamic and fast-paced environment. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and secure environment, and contributing to the overall success of our hotel.

Key Responsibilities:
  • Provide efficient, friendly, and professional service to all guests.
  • Lead by example when attending to guest requests, demonstrating a commitment to Total Customer Satisfaction.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Maintain control of guest and hotel accounts, ensuring accurate and timely posting of charges.
  • Maintain strict security procedures, including credit transactions, accounting procedures, and guest confidentiality/privacy.
  • Operate switchboard effectively, handling all calls promptly and professionally, and transferring calls to relevant departments as needed.
  • Document accurately all internal and guest messages, distributing them according to specified hotel procedure.
  • Assist with screening calls for reservations, ensuring accurate and up-to-date information is provided.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors.
Requirements:
  • Previous experience in a customer-facing role is an advantage.
  • Previous experience in Food & Beverage is a plus.
  • Ability to take decisions and think on your feet.
  • Strong written and verbal communication skills in English.
  • Excellent interpersonal skills and a positive attitude.
  • Ability to work well as a team.
  • Computer literate and ability to learn new software.
Benefits:
  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off.
  • Free Bonus Breaks Voucher (complimentary stays in the UK).
  • Friends & Family Rates.
  • 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers.
  • Learning programs through our Academies.
  • Cycle to work scheme.
  • Employee Vivup program with direct access to GP, high street discounts, and many more.
  • Discounted or free food.
  • Work-based Pension.

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