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Night Team Associate

2 months ago

Liverpool, Liverpool, United Kingdom Accor Full time
Job Title: Night Team Member

Join our team at Novotel Liverpool City Centre as a Night Team Member and be part of a dynamic and customer-focused environment.

Job Summary:

We are seeking a Night Team Member to join our team, responsible for providing exceptional service to our guests during the night shift. As a Night Team Member, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from arrival to departure.

Key Responsibilities:
  • Provide efficient and friendly service to all guests, ensuring their needs are met and exceeded.
  • Lead by example, demonstrating a positive attitude and a commitment to delivering exceptional customer service.
  • Take initiative to ensure guest satisfaction, responding promptly and professionally to their requests.
  • Maintain control of guest and hotel accounts, ensuring accurate and timely posting of charges.
  • Operate the switchboard effectively, handling calls promptly and professionally, and transferring calls to relevant departments as needed.
  • Document all internal and guest messages accurately and distribute according to hotel procedure.
  • Assist with screening calls for reservations, ensuring accurate and up-to-date information is provided.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Perform other duties as requested by management and supervisors.
Requirements:
  • Previous experience in a customer-facing role is an advantage.
  • Previous experience in Food & Beverage is a plus.
  • Ability to take decisions and think on your feet.
  • Strong written and verbal communication skills in English.
  • Excellent interpersonal skills and a positive attitude.
  • Ability to work well as a team.
  • Computer literate and ability to learn new software.
Benefits:
  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off.
  • Free Bonus Breaks Voucher (complimentary stays in the UK).
  • Friends & Family Rates.
  • 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers.
  • Learning programs through our Academies.
  • Cycle to work scheme.
  • Employee Vivup program with direct access to GP, high street discounts, and many more.
  • Discounted or free food.
  • Work-based Pension.