Service Operations Manager

3 days ago


Hamilton, United Kingdom SourceCo Recruitment Full time

Job Title: Service Supervisor

Company: SourceCo Recruitment

Job Type: Permanent

Location: Hamilton, Scotland

Job Description:

We are seeking a highly skilled Service Supervisor to join our team at SourceCo Recruitment. As a Service Supervisor, you will be responsible for coordinating and managing resources to meet set targets, ensuring high levels of service experience for our customers.

Key Responsibilities:

  • Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needed to meet set targets.
  • Manage all customer queries and resolve issues in coordination with the relevant departments.
  • Effective use of Telematics system to monitor team movements and monitor our machines to ensure high level of service experience to customers.
  • Determine adequate skill and performance of staff to ensure technically sound and updated to enhance their productivity.

Requirements:

  • Experience in heavy plant and machinery.
  • Apprenticeship/NVQ or equivalent in Construction Plant Maintenance and repair.

About Us:

SourceCo Recruitment is a leading recruitment agency specializing in construction and engineering jobs. We are committed to providing exceptional service to our clients and candidates.



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