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Retail Operations Manager

2 months ago

Hamilton, South Lanarkshire, United Kingdom Iceland Full time

About the Role

We are seeking a highly skilled and motivated Retail Operations Manager to join our team at Iceland. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our store.

Key Responsibilities

  • Manage store availability and inventory levels to ensure maximum sales potential.
  • Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
  • Lead and motivate a high-performing team to achieve sales targets and provide excellent customer service.
  • Ensure compliance with company policies and procedures, including health and safety and customer service standards.
  • Celebrate team successes and recognize individual contributions to the business.

Requirements

  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed business decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Commitment to delivering exceptional customer service and driving sales growth.

About Us

Iceland is a leading retailer with a strong commitment to customer service and community involvement. We offer a competitive salary and benefits package, as well as opportunities for career development and advancement.