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Registration Service Manager
2 months ago
About the Role
The Registration Service Manager will play a key role in leading a small team of dedicated colleagues to deliver high-quality registration services to the residents of South Gloucestershire.
Key Responsibilities
- Manage the marriage ceremony rota across approved venues and allocate interviews to members of the public at the offices in Yate and Kingswood to register births, deaths, and still births.
- Check the quarterly copies of births and deaths, certify them on the Registration system, and send them to the General Registry Office.
- Prepare the annual report for the General Register Office and be responsible for the safe keeping of the deposited registers for the district.
- Attend meetings with the Medical Examiner, Registration staff from other areas, and the Coroner to represent the Registration Service.
- Lead, motivate, and develop a capable, skilled, and knowledgeable Registration Service team, ensuring a positive culture and high standards of customer service are delivered.
- Contribute to the preparation of plans and budgets for the service, taking account of external developments and priorities, and meeting set time scales.
- Implement new ways of working, develop the customer journey, and ensure compliance with legislation and service change requirements.
Requirements
- Education to degree level or equivalent qualification, or substantial relevant experience within the Registration Service.
- Professional experience of working as a Deputy Superintendent Registrar or Superintendent Registrar over the full range of duties, ideally including budget management responsibility.
- Excellent communication skills, with a keen eye for detail, as you will be dealing with residents at pivotal moments in their lives.
- Full understanding of the interlinking roles of the General Register Office, the local Authority, and the Registration Service, and a good working knowledge of the wider statutory requirements.
- Experience of managing a team, promoting excellent customer service, and a positive culture, and working with and influencing partners outside the Local Authority.
- Experience of IT and using standard MS Office programmes, specifically knowledge of the Registration Service software RON.
About South Gloucestershire Council
We value our staff as individuals, investing in their careers, and we are recognised for the quality, breadth, and depth of our training and development offer, which helps make the greatest long-term difference in work.
We're building and shaping communities which people are proud of, working with the most vulnerable in our community to help them achieve what they want in life.
