Deputy Registration Officer

3 weeks ago

Bristol, Bristol, United Kingdom Brackenberry Full time
Job Title: Deputy Registration Manager

We are seeking a highly skilled and experienced Deputy Registration Manager to join our team at Brackenberry Ltd. As a key member of our team, you will play a crucial role in enforcing regulations and providing advice to customers in a relevant operational area.

Key Responsibilities:
  • Identify non-compliance and enforce compliance within a specific area, following departmental and Council policies, regulations, and codes of practice.
  • Contribute to team working, ensuring that colleagues are supported and team work is effective, and guide less experienced staff when necessary.
  • Accurately record the details of allocated issues and queries, linking to relevant regulations, legislation, and codes of practice, and provide data for evidence of enforcement and compliance.
  • Plan, organize, and prioritize own daily work routine and non-routine tasks, ensuring that work is completed to set time scales.
  • Provide general or specific, technical advice that is clear, accurate, and quickly given to customers on applying procedures within the field of services, referring any complex issues and checking that customers understand the responses given.
Requirements:
  • You will ideally have experience within a similar role or area of work.
  • If relevant, you will hold NVQ 3 or equivalent experience.
  • You will be able to work as part of a team, contributing to effective service delivery.
  • You will have planning and organizational skills.
  • You will have good communication skills and an appropriate level of numeracy.
  • You will be able to set up, adjust, and use equipment necessary for the work involved.
Desirable Skills:
  • Experience of working with people face-to-face, particularly in circumstances where they may be emotional.
  • Excellent attention to detail.
  • Minimum of two A levels or equivalent, along with Maths and English GCSEs at grade C or above.
  • Experience of working in a team.
  • You will have the ability to work on your own and to keep the office appointments running to time, whilst still making time to deal with the daily administrative tasks.
  • You will have effective communication skills, both written and oral, and excellent customer care skills, commensurate with dealing with people at significant and stressful times in their lives.
  • You will have the numeracy skills to deal with simple cash recording systems and statistics.
  • You will demonstrate competence in using Microsoft Office and Registration on Line (RON), or the ability to develop competence with relevant training.
Important Notes:
  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.
  • This role requires an enhanced DBS.

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