Head of Quality Operations

7 days ago

Cambridge, Cambridgeshire, United Kingdom Marshall Full time
About the Role

We are seeking a highly skilled and experienced Head of Quality Operations to join our team at Marshall. As a key member of our organization, you will be responsible for delivering the Quality strategy for all Marshall activities across differing Business Lines, ensuring adherence to best practice protocols, regulation, and compliance, locally and internationally.

Key Responsibilities
  • Ensure that all services delivered by, and all products supplied by, all Marshall entities comply with the Customer requirements.
  • Develop and implement the Quality strategy and systems in compliance with all regulatory requirements instituted by local and international authorities.
  • Support the environmental management system to minimize environmental impact and comply with relevant regulations.
  • Plan and conduct quality inspections and assessments to monitor compliance with quality standards and identify corrections and areas for improvement.
  • Independently oversee quality control procedures for manufacturing and assembly processes to ensure customer quality and design requirements are met.
  • Lead investigations and root cause analysis for identified non-conformances, setting and implementing timely corrective actions.
  • Collaborate with cross-functional teams to implement preventive actions to drive continuous improvement.
  • Embed a culture of quality into the organization through providing training and guidance to employees on quality standards, processes, and regulations.
  • Work with the Supply Chain team to develop product quality improvements throughout the supply chain.
  • Establish and maintain effective collaboration with the appropriate Marshall teams to support the Quality aspects of programme bids and product development.
  • Support Business Line delivery performance by establishing and improving 'right first time' KPIs.
  • Delivery of bid and project Quality requirements.
About You

We are looking for a highly experienced and skilled professional with a strong background in quality assurance, quality control, and risk management. You will have a proven track record of delivering quality strategies and systems, and experience in leading investigations and root cause analysis. You will also have excellent communication and interpersonal skills, and be able to work effectively with cross-functional teams.

Requirements
  • Proven experience in the implementation and development of Quality strategies, Management systems, and behavioural based improvement programmes.
  • A background in Product Control and Assurance within safety-critical, complex engineering industries.
  • The ability to review and interpret all elements of product conformance, design requirements, technical drawings, and data.
  • The ability to interpret Customer queries and requirements to help build compliant bids and proposals for new services and products.
  • Experience in 'Lean' methodology and continuous improvement.
About Marshall

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward. Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.

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