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Senior Sales Associate

2 months ago

London, Greater London, United Kingdom MŌDUM Full time
About the Role

We are seeking a highly skilled and motivated Senior Sales Associate to join our team at MŌDUM. As a Senior Sales Associate, you will play a key role in creating memorable customer experiences by building rapport, sharing product knowledge, and catering to customer needs.

Key Responsibilities
  • Conduct sales, refunds, and exchanges, helping customers find suitable items or offering online services
  • Maintain the highest retail standards by selling and replenishing stock, organizing rails, and hosting
  • Manage and oversee stock in your department, from unpacking deliveries to completing audits and maintaining the stock room
  • Adapt to challenges and work on different departments, taking service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by expanding your knowledge of products and competitors
  • Follow health, safety, and security procedures, and prevent stock loss
Requirements
  • Great communicator with the ability to positively engage with customers
  • Well-informed with excellent product knowledge and awareness of competitor activity
  • Sales and service expert with the ability to deliver the extraordinary each time
  • Problem-solving skills with the ability to adapt your approach to each customer
  • Flexible and adaptable to business needs, taking ownership of tasks beyond role expectations
About You

We are looking for a reliable and respected colleague who embodies our values and is passionate about delivering exceptional customer experiences.