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Senior Clinical Administrator
2 months ago
Joining #TeamNELFT means becoming part of a nurturing and inclusive work environment. We are proud to be rated Good by the CQC, and we invite you to be part of our journey towards achieving an Outstanding rating. NELFT operates across North East London, Essex, Kent, and Medway, delivering community and mental health services to both adults and children.
The Trust is recognized for its outstanding equality and diversity initiatives, as well as its commitment to staff health and wellbeing. We invest significantly in your professional growth, as we believe that when our staff feel valued and supported, they can provide the highest quality care to our patients. NELFT is a Level 3 Disability Confident Leader and has been consistently featured in the Working Families Top 10 Employers benchmark for three consecutive years. We have also achieved a Carers UK Level 1 Accreditation. Our staff networks and extensive training opportunities are designed to foster a compassionate and just culture within NELFT.
Job Overview
We are currently seeking a Full-Time Band 3 Administrator to join our Single Point of Access team. This role is essential in managing referrals for various services, including 111, Children and Young People's Mental Health, and Neurodevelopmental Services. The successful candidate will play a vital role in enhancing the team's efficiency, improving communication, and expediting responses.
Main Responsibilities
The ideal candidate will possess strong administrative and communication skills, enabling them to build effective working relationships with colleagues. You will be adept at prioritizing your workload and ensuring that all referrals are processed and managed efficiently and safely.
Working for Our Organization
This position will be subject to a probationary period, with internal applicants exempt unless currently undergoing a probationary period or are bank staff.
Induction Process
At NELFT, we prioritize a comprehensive onboarding experience for new employees. All new hires will participate in an extensive induction program that includes mandatory training, systems training, and equipment allocation. New starters will also have the opportunity to meet with senior management and attend various engagement sessions focused on health, wellbeing, and key processes.
Key Responsibilities:
- Communicate effectively with a diverse range of individuals, both in person and over the phone, while being mindful of communication barriers.
- Handle complex calls from distressed clients with professionalism, escalating issues to senior staff when necessary.
- Respond to inquiries and take appropriate actions on behalf of the service within established timeframes.
- Maintain an efficient administrative system for the team.
- Draft correspondence on behalf of the service.
- Produce accurate reports and documents from various sources.
- Work independently to address urgent situations promptly.
- Manage and prioritize workload effectively.
- Establish and maintain both electronic and manual filing systems.
- Type letters and input data into organizational systems.
- Support the telephone rota as needed.
Although we are a registered sponsor organization, we may not be able to offer sponsorship for certain roles, which will be indicated through initial application questions.
Person Specification
Qualifications
Essential Criteria:
- Qualification in administration (NVQ Level 2-4).
- 1-2 years of administrative experience.
- Excellent IT skills.
Desirable Criteria:
- Experience working within the NHS.
Experience
Essential Criteria:
- Proven ability to work effectively within a team.
Desirable Criteria:
- Demonstrated examples of successful teamwork.
Skills
Essential Criteria:
- Strong administrative skills.
Desirable Criteria:
- Administrative skills within a healthcare setting.
Knowledge
Essential Criteria:
- Able to communicate clearly and thoughtfully in various contexts.
Desirable Criteria:
- Examples of effective communication.
Benefits
At NELFT, we believe in bringing your authentic self to work to provide the best care for our patients. We are dedicated to supporting our employees holistically. Here’s a glimpse of what we offer:
- A long-standing commitment to equality and diversity, with supportive networks for ethnic minority staff, staff with disabilities, and LGBT staff.
- Flexible working opportunities to help colleagues achieve a work-life balance, recognized as a 'Top 10 Family Friendly Employer' by the Working Families Charity.
- Proactive health and wellbeing support, including access to an employee assistance program and psychological support.
As a flexible working-friendly organization, we encourage discussions about accommodating flexible working arrangements, whether through job sharing, part-time hours, or other patterns.
