Product Operations Specialist

1 day ago

Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
About the Role

We are seeking a highly skilled and motivated Product Operations Specialist to join our team at Infinigate Cloud. As a Product Operations Specialist, you will play a critical role in supporting the delivery of our products and services, ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Support the Team in Product Delivery: Assist in the delivery of our CORE configuration of Vendor Connect packages, ensuring that our customers receive the best possible experience.
  • Administer the CORE Marketplace: Assist in the ongoing administration of the CORE Marketplace, helping to enable promotions agreed with our Product team, update Carousels, and remove/add Product pages.
  • Support Business Expansion: Assist with the expansion of Infinigate Cloud into new markets/Operating Units and support new vendor onboardings.
  • Support CORE System Understanding: Support the business and relevant teams in their endeavours to understand the CORE system and its configuration, fulfilling specific Partner Integrations such as Branding, Identity, and supporting with Core as a Service requests.
  • Maintain CORE Related Content: Responsible for maintaining CORE related content on the Infinigate Cloud Partner Portal, such as guides and documentation.
  • Proactively Maintain the Team Internal Mailbox: Proactively maintain the team internal mailbox and ensure all emails are logged and answered within SLA.
  • Support Colleagues: Support your co-workers by handling internal questions and walk-ups, using other team members for assistance where necessary.
Requirements
  • GCSE Maths and English: GCSE Maths and English, level 4 or grade A to C (or equivalent).
  • Microsoft Office Suite Skills: Competent PC user with excellent Microsoft Office suite skills.
  • Interest in Technology: A keen interest in technology, the benefit of cloud, and how it is helping shape our personal and professional lives.
  • Autonomous Self-Starter: Autonomous self-starter, able to acquire and retain new knowledge and skills quickly.
  • Excellent Interpersonal Skills: Confident and professional with excellent interpersonal, negotiation, communication, and presentation skills.
Benefits
  • Salary: £26,000 - £32,000 salary per annum.
  • Annual Leave: 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day Off on Birthday: Day off on your birthday.
  • Life Assurance: Life assurance of 4 x basic salary and group income protection from start date.
  • Pension Contributions: 5% employer matched pension contributions after 3 months service.
  • Private Medical Insurance: Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid Working Arrangements: Hybrid working arrangements and standard office working hours are 9am – 5.30pm.
  • Employee Assistance Programme: Employee assistance programme for practical and emotional support.
  • Free Parking and Complimentary Refreshments: Free parking and complimentary refreshments onsite.

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