Global Director of Incentives and Loyalty Programs

3 weeks ago

London, Greater London, United Kingdom M3EU Full time
Job Title:

Global Director of Incentives and Loyalty

Job Summary:

M3EU is seeking a seasoned professional to lead the development and implementation of global incentive programs that drive customer engagement, retention, and lifetime value. The ideal candidate will have a deep understanding of incentive and loyalty program best practices and a proven track record of delivering results-driven programs.

Key Responsibilities:
  • Design, implement, and manage global incentive programs tailored to healthcare professionals and patients participating in M3EU's market research panels.
  • Collaborate with cross-functional teams to align program objectives with overall company goals and market research objectives.
  • Oversee the execution of incentive programs on a global scale, ensuring consistency and compliance with regional regulations.
  • Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction.
  • Develop and implement comprehensive incentive and loyalty programs that enhance member engagement, optimize program costs, and deliver unique value propositions to healthcare professionals and patients.
Requirements:
  • Bachelor's degree in Marketing, Business, or a related field; advanced degree preferred.
  • Proven experience (7 years) in designing and managing incentive and loyalty programs, preferably in the healthcare or market research industry.
  • Exceptional project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures.
  • Strong analytical skills with the ability to build financial models, and leverage data-driven insights for decision-making.
Benefits:
  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group Life Cover 4x salary
  • Pension 4%/4% employee/employer contributions
  • Vitality health
  • Staff discount scheme
  • Discounted gym membership

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