Global Director of Incentives and Rewards

4 weeks ago

London, Greater London, United Kingdom M3EU Full time
Job Title: Global Director of Incentives and Loyalty

At M3EU, we are seeking a highly skilled and experienced Global Director of Incentives and Loyalty to lead our global incentive programs. This role requires a strategic thinker with a deep understanding of incentive and loyalty program best practices.

Key Responsibilities:
  • Develop and implement comprehensive incentive and loyalty programs for healthcare professionals and patients participating in our market research panels.
  • Collaborate with cross-functional teams to align program objectives with overall company goals and market research objectives.
  • Oversee the execution of incentive programs on a global scale, ensuring consistency and compliance with regional regulations.
  • Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction.
  • Define incentive & loyalty program strategies that effectively drive customer engagement, retention, and lifetime value within the healthcare market research context.
  • Collaborate with external partners, vendors, and clients to enhance program offerings and maintain a competitive edge.
  • Develop and manage budgets for incentive programs, ensuring cost-effectiveness and maximum return on investment.
  • Create clear and compelling communication materials to promote incentive programs and educate participants on program benefits.
  • Provide training and support to internal and external stakeholders involved in implementing incentive programs.
Requirements:
  • Bachelor's degree in Marketing, Business, or a related field; advanced degree preferred.
  • Proven experience (7 years) in designing and managing incentive and loyalty programs, preferably in the healthcare or market research industry.
  • Exceptional project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures.
  • Strong analytical skills with the ability to build financial models, and leverage data-driven insights for decision-making.
  • Familiarity with compliance requirements related to incentive programs in various regions, including sweepstakes.
  • Demonstrated experience in driving member retention strategies and increasing program engagement.
  • Familiarity with loyalty program technologies, platforms, and industry best practices.
What We Offer:
  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group Life Cover 4x salary
  • Pension 4%/4% employee/employer contributions
  • Vitality health
  • Staff discount scheme
  • Discounted gym membership

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