Service Advisor

3 days ago

Ballyclare, United Kingdom Dennison Commercials Full time
About the Role

We are seeking a highly organized and customer-focused Service Advisor to join our team at Dennison Commercials Ltd. As the first point of contact for customers, you will be responsible for greeting them in a courteous manner and interpreting their requirements.

Key Responsibilities:

  • Generating, amending, and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
  • Ensuring customer satisfaction at all times through delivery of the Volvo 'Customer Commitments', assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
  • Other general administration duties, such as running various daily, weekly, and monthly reports, scanning and filing paperwork, record archiving, and general word processing

Requirements:

  • Relevant service reception experience or experience of working within a franchised car/heavy vehicle dealership would be desirable
  • Although not essential, some existing mechanical knowledge would be advantageous
  • Be educated to GCSE standard or equivalent, including Maths and English
  • Possess extremely strong administration skills
  • Possess excellent organisational skills and the ability to adapt to changing circumstances
  • Possess the ability to communicate effectively at all levels, both verbally and written, and both internally and externally
  • Possess an ability to structure workload in an efficient manner
  • Be able to cope working under pressure
  • Must be confident with telephone communication and possess a polite and professional telephone manner
  • Possess an excellent level of computer proficiency
  • Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
  • Have a full driving licence

Why Choose Dennison Commercials?

We are a family of businesses united in offering superior services in the commercial vehicle industry. We invite you to become part of our story and join our team of dedicated professionals who are passionate about delivering exceptional customer service and ensuring complete customer satisfaction.

Our Benefits:

  • Generous holiday entitlement
  • Cycle to Work Scheme
  • Access to a pension scheme with generous employer contributions
  • Healthcare benefits
  • Retail discount scheme
  • Free on-site parking at all our sites
  • Ongoing training and development opportunities and Volvo manufacturer training
  • A friendly work atmosphere within a real team environment
  • Long-term career prospects

Closing Date: Friday 18th October, 2024

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