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Customer Service Coordinator
2 months ago
About Calor Gas Limited
We are a leading provider of gas and related services, committed to delivering exceptional customer experiences. As a Customer Engineering Coordinator, you will play a critical role in ensuring our customers receive the highest level of service.
Key Responsibilities
- Work Order Management
Create and manage work orders in accordance with company policies, ensuring accurate capture of labor, equipment, and material needs.
Scheduling and CommunicationEfficiently schedule appointments for colleagues, confirming with customers in a timely manner to ensure seamless service delivery.
Purchase Order ManagementManage purchase orders using our Enterprise Resource Planning (ERP) system, adhering to business policies and procedures.
Supply Chain ManagementPlace material orders with suppliers and arrange for timely delivery to site, ensuring minimal disruptions to our operations.
Appointment ManagementReview and manage aborted or cancelled appointments, clearly defining next steps to maintain customer satisfaction.
Work Order MonitoringMonitor work orders to support completion and closure processes, ensuring timely resolution of customer issues.
Customer CommunicationRespond to all customer communications within 48 hours or issue a holding letter when necessary, maintaining a high level of customer engagement.
Document ProductionProduce customer letters using our standard templates, ensuring consistency and professionalism in our communication.
