Senior User Researcher

4 hours ago


Exeter, Devon, United Kingdom Hammond Clarke Full time
Senior User Researcher

This is an exciting opportunity to contribute to the Defence tribe at Met Office, a leading organisation in delivering products and services that enable the Ministry of Defence and key allies to make informed decisions and achieve operational success.

A Senior User Researcher plays a critical role in working with agile teams to create and evolve multiple or complex products and services, representing the voice of diverse users and defining user-centred design methodologies to deeply understand their needs.

As a Senior User Researcher, you will be part of the Met Office dedicated User Experience team, championing UX best practice within projects to help build a user-focused culture.

Key Responsibilities:
  • Work independently with minimal support, influencing and mentoring others to drive user-centred design
  • Recruit participants for user research and schedule research for products and services
  • Plan and lead user research activities across multiple or complex products and services
  • Conduct user research to provide insights that inform the creation or iteration of Met Office products and services
  • Lead the analysis and synthesis of user research findings using a range of methodologies and techniques
  • Present findings and user insights to senior stakeholders, teams, and users to inform decision-making
  • Support Product Managers with insights to prioritise UX resources efficiently
  • Build user-centred practices in multidisciplinary agile teams
  • Supervise and develop other user researchers to assure and improve research practice
  • Align user research activities with business needs to inform service propositions
  • Recommend the best tools and approaches to understand user needs
  • Be an active member of the UX practice to help embed and grow a user-centred culture across the organisation
  • Mentor other UX colleagues who have an interest in user research
  • Support the UX Lead in driving a user-focused culture

This is a hybrid role based in our Exeter HQ, requiring occasional on-site presence.



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