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Customer Service Ambassador

2 months ago

Leeds, Leeds, United Kingdom Burberry Limited Full time
Customer Service Consultant - German Speaking

At Burberry Limited, we are seeking a highly skilled Customer Service Consultant to join our team. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences through multichannel contacts and clienteling.

Key Responsibilities:
  • Provide world-class, luxury customer service through all channels, ensuring timely and effective resolution of customer inquiries and issues.
  • Take ownership of all customer cases, providing regular updates and ensuring seamless case management.
  • Update all records and systems to ensure accurate and up-to-date customer information.
  • Develop and maintain in-depth product knowledge, showcasing Burberry's luxury products and services to customers.
  • Create long-term customer relationships through personalized conversations, outreach, and appointment booking.
  • Manage a client book, ensuring regular and timely personalized conversations with clients.
  • Utilize empathy and intuition to anticipate and understand customer needs, resolving service or product-related issues.
  • Collaborate with colleagues to capture customer detail accurately for case management.
  • Work within strict data protection policies, maintaining customer confidentiality and security.
Personal Profile:
  • Fluent German and English language skills.
  • Passion for delivering exceptional customer service and experience.
  • Ambassador for the Burberry brand and product.
  • Excellent verbal and written communication skills.
  • Able to work collaboratively and demonstrate initiative through proactive approach.
  • Resilience to overcome challenging conversations and a positive attitude.
  • Strong understanding of customer service needs and customer priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously.
  • Excellent organizational skills with the ability to deal with conflicting priorities.