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Airline Partnership Specialist

2 months ago

London, Greater London, United Kingdom Heathrow airport Full time
Key Responsibilities

The Airline Relationship Manager plays a pivotal role in supporting operational engagement with our airline customers at Heathrow airport.

Successful candidates will possess a natural ability to build strong, strategic relationships and guide Heathrow and our customers through periods of change, such as airline moves, new entrants, and terminal reconfigurations.

They will lead performance conversations with our airlines to drive improvements and deliver for passengers, utilizing available data and KPIs to inform discussions and track performance.

In addition, they will be a key custodian of passenger automation in operations, creating a roadmap for prioritization and integration into the operation.

Requirements
  1. Lead performance conversations with airlines to drive improvements and deliver for passengers.
  2. Utilize available data and KPIs to inform discussions and track performance.
  3. Be a key custodian of passenger automation in operations.