Current jobs related to Head of Customer Experience and Operations - Watford, Hertfordshire - Sofa Club

  • Head of Operations

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Norrie Johnston Recruitment Full time

    Head of OperationsOur client, a leading brand in the UK underfloor heating market, is seeking an experienced Head of Operations to oversee all operational activities. This strategic role involves controlling gross profit, implementing processes, increasing productivity, and improving the customer experience.Key Responsibilities:Manage credit control,...

  • Head of Operations

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Norrie Johnston Recruitment Full time

    Head of OperationsOur client, a leading brand in the UK underfloor heating market, is seeking an experienced Head of Operations to oversee all operational activities. This strategic role involves controlling gross profit, implementing processes, increasing productivity, and improving the customer experience.Key Responsibilities:Manage credit control,...

  • Financial Operations Director

    1 month ago

    Watford, Hertfordshire, United Kingdom Splendid Hospitality (Head Office) Full time

    Head of Operational FinanceSplendid Hospitality Group, a leading privately-owned hotel group in the UK, is seeking a highly skilled Head of Operational Finance to join its team. As a key member of the finance department, you will play a crucial role in driving the company's financial performance and supporting its strategic objectives.Key...

  • Financial Operations Director

    1 month ago

    Watford, Hertfordshire, United Kingdom Splendid Hospitality (Head Office) Full time

    Head of Operational FinanceSplendid Hospitality Group, a leading privately-owned hotel group in the UK, is seeking a highly skilled Head of Operational Finance to join its team. As a key member of the finance department, you will play a crucial role in driving the company's financial performance and supporting its strategic objectives.Key...

  • Financial Operations Director

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Splendid Hospitality (Head Office) Full time

    Head of Operational FinanceSplendid Hospitality Group, a leading privately-owned hotel group in the UK, is seeking a highly skilled Head of Operational Finance to join its team. As a key member of the finance leadership team, you will play a critical role in driving the company's financial performance and supporting its strategic objectives.Key...

  • Head of Digital Operations

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    At Allwyn UK, we're seeking a highly skilled and experienced individual to fill the role of Head of Digital Operations. This position is a key part of our Technology function, and the successful candidate will be responsible for ensuring the stability and performance of our digital platforms.About the Role:The Head of Digital Operations will be responsible...

  • Head of Digital Operations

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Digital Operations to join our team at Allwyn UK. As a key member of our Digital Factory leadership team, you will be responsible for ensuring the stability and performance of our digital platforms and services.Your primary focus will be on driving operational excellence, championing...

  • Customer Experience Coordinator

    1 week ago

    Watford, Hertfordshire, United Kingdom Medtronic Full time

    Drive Customer Experience Through Technology InnovationCareers that change lives! At Medtronic, you will have a unique opportunity to drive customer experience through technology innovation and contribute to bringing our mission to patients worldwide. Working in Customer Care & Order Operations means being close to our customers and interacting with key...

  • Customer Experience Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom CV-Library Full time

    Customer Service Executive Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. The successful candidate will be responsible for providing exceptional customer service, resolving complaints, and contributing to the growth and profitability of our tour operator business.Key...

  • Head of Culinary Operations

    4 weeks ago

    Watford, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is seeking a highly skilled and experienced Sous Chef to join our kitchen team in Watford, UK. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Key Responsibilities:Assist the Head Chef in menu planning and food preparation.Supervise the kitchen...

  • Head of Commercial Operations

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Ricoh Full time

    Head of Commercial Job DescriptionRicoh is seeking a seasoned professional to lead our EMEA IT PMO team in London, with occasional travel to our Watford office. As a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems, we're driving innovation and transforming the...

  • Head of Commercial Operations

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Ricoh Full time

    Head of Commercial Job DescriptionRicoh is seeking a seasoned professional to lead our EMEA IT PMO team in London, with occasional travel to our Watford office. As a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems, we're driving innovation and transforming the...

  • Customer Experience Associate

    4 days ago

    Watford, Hertfordshire, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld.A Career with Stonegate GroupFind out more about a career with us at ….The RoleWe are currently looking for a Customer...

  • Head of Commercial Operations

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Ricoh Full time

    Job SummaryRicoh is seeking a seasoned professional to lead the EMEA IT Portfolio Management Office (PMO) based in London. As the Head of Commercial Operations, you will be responsible for driving the organization's digital transformation, leveraging agile methodologies to deliver value and improve project delivery maturity.Key ResponsibilitiesDevelop and...

  • Customer Experience Representative

    3 days ago

    Watford, Hertfordshire, United Kingdom Three Full time

    At Three, we're committed to providing better connectivity every day for every customer. Our team of Customer Experience Representatives plays a vital role in achieving this vision.About the RoleWe're seeking an experienced and enthusiastic individual to join our team as a Customer Experience Representative. In this role, you'll be responsible for delivering...

  • Customer Experience Manager

    4 weeks ago

    Watford, Hertfordshire, United Kingdom CV-Library Full time

    Job Title: Senior Customer Experience ExecutiveLocation: HertfordshireSalary: Up to 32kWe are seeking a highly motivated and customer-focused individual to join our expanding team in Hertfordshire. The role involves providing exceptional customer service and resolving complaints in a timely and efficient manner.Deliver a superior customer experience through...

  • Head of Digital Operations

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the Role:We are seeking a highly skilled and experienced Head of Digital Operations to join our team at Allwyn UK. As a key member of our Digital Factory leadership team, you will be responsible for ensuring the stability and performance of our digital platforms and services.Key Responsibilities:Develop and implement a digital platform strategy that...

  • Customer Experience Advisor

    2 months ago

    Watford, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Watford, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Advisor

    2 months ago

    Watford, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Watford, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Head of Digital Operations

    1 month ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the Role:We are seeking a highly skilled and experienced Head of Digital Operations to join our team at Allwyn UK. As a key member of our Digital Factory, you will be responsible for ensuring the stability and performance of our digital platforms and services.As a leader, you will be accountable for the day-to-day running of our digital estate, driving...

Head of Customer Experience and Operations

2 months ago

Watford, Hertfordshire, United Kingdom Sofa Club Full time
About the Role

Sofa Club is a leading sofa brand in the UK, and we are expanding our team. We are seeking a highly skilled Head of Customer Experience to join our organization.

Key Responsibilities:
  • Develop and implement a comprehensive customer support strategy to drive customer satisfaction and loyalty.
  • Lead and inspire the after-sales teams to deliver exceptional customer care and support.
  • Ensure the highest standards of customer care and support are maintained across all touchpoints.
  • Manage delivery partners and suppliers to ensure they meet the highest standards of service.
  • Monitor and analyze customer service metrics to identify areas for improvement and drive business growth.
  • Manage and resolve escalated customer issues and complaints in a timely and professional manner.
  • Collaborate with other departments to enhance the overall customer experience and drive business success.
  • Innovate and implement new processes to improve customer satisfaction and loyalty.
  • Stay current with industry trends and best practices in customer service to ensure Sofa Club remains a leader in the market.
Requirements:
  • Proven experience in a senior customer service or customer experience role, preferably in the furniture industry.
  • Strong leadership skills with a track record of building and leading high-performing teams.
  • Exceptional communication and interpersonal skills to effectively manage stakeholders and teams.
  • Ability to analyze data and make informed decisions to drive business growth.
  • A passion for customer care and a commitment to exceeding customer expectations.
  • Experience in the e-commerce industry is an asset.
What We Offer:
  • Vitality Healthcare Insurance to support your well-being.
  • Loyalty additional annual leave to reward your dedication.
  • Discount for friends and family to show our appreciation.
  • Employee of the month prizes to recognize your achievements.
  • Quarterly social events to foster a sense of community.
  • Free on-site parking for your convenience.
  • A collaborative, creative, and inspiring working environment to drive innovation.
  • Choice of hardware and access to the best software to support your productivity.
Our Principles:
  • Stay Hungry: We remain driven in both business and personal growth.
  • Be Innovative: We pursue originality and authenticity in all aspects of our business.
  • Be Committed: We work hard and get things done.
  • Think of Others: We take our responsibilities seriously and prioritize the needs of our customers and colleagues.
  • Be Reliable: We are people of our word and effective communication is key to our reliability.
  • Be the Best You: Embrace challenges as opportunities to learn and grow.
About Sofa Club:

Sofa Club is committed to creating a diverse and inclusive work environment where all employees have equal access to opportunities and voices are heard. We respect and value all differences and strongly encourage applications from all backgrounds.