Senior Claims Handler
1 week ago
We are seeking a highly skilled and experienced Senior Claims Handler to join our team at DAS UK Group in our Bristol Office.
The successful candidate will be responsible for handling a diverse caseload of legal expenses claims with a value of up to £25,000. You will utilize your exceptional customer service skills to collaborate with a wide range of internal and external stakeholders, including solicitors, brokers, and accountants, as well as personal customers.
This is a fast-paced role, requiring strong organisational and prioritising skills. We are looking for candidates who can demonstrate empathy and resilience while meeting Service Level Agreements (SLAs) and working within established procedures.
As a Senior Claims Handler, you will:
- Manage a varied range of claims, focusing on providing excellent customer service to our customers.
- Oversee the customer experience throughout the claim life-cycle, from initial contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.
- Provide clear, concise, and accurate information to our customers, business partners, and internal customers.
- Quickly develop your knowledge of DAS UK Group products and policies to become an expert in assessing and identifying claims, and managing appointments of litigators and solicitors where necessary.
We are looking for candidates who can demonstrate:
- An understanding of delivering excellent customer service in a fast-paced environment.
- A drive to work in a customer-facing or technical role.
- Experience in working in a claims environment in general insurance or in legal services.
- A calm and patient manner when dealing with challenging and emotional claims.
- Excellent verbal and written communication skills.
DAS UK Group has been helping businesses and individuals gain access to justice for over 40 years. Our founding principle is to enable everyone, not just those who can afford it, to assert their legal rights.
Thousands of businesses and individuals defend or pursue legal action each year, safe in the knowledge that DAS UK Group is paying their legal bills. Our businesses include a legal expenses insurance company and a law firm, offering many opportunities in both areas.
We believe it is an exciting time to join DAS UK Group. You can expect an organisation that will challenge and develop you to progress your career.
By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive, and high-energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.
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