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Senior Claims Handler

2 months ago


Bristol, Bristol, United Kingdom DAS UK Group Full time
About The Role

We are seeking a highly skilled and experienced Senior Claims Handler to join our team at DAS UK Group in our Bristol Office.

The successful candidate will be responsible for handling a diverse caseload of legal expenses claims with a value of up to £25,000.

You will use your excellent customer service skills to liaise with a broad range of internal and external stakeholders, including solicitors, brokers, and accountants, as well as personal customers.

This is a fast-paced role, so organisational and prioritising skills are key, and we're looking for candidates who can demonstrate empathy and resilience whilst meeting SLAs and working within established procedures.

Ideally, you'll have a strong background in Legal Expenses claims or alternative types of general insurance as you'll act as a touchpoint for your colleagues and work across all claim types.

We offer an excellent and comprehensive benefits package, and we offer a range of flexible start and finish times, with no evenings or weekends.

Once fully trained in the role, we offer hybrid working, and most of our colleagues work from home the majority of the week, if desired.

We offer full training and support, and we have a careers pathway in place for your future development.

About You

We are looking for candidates that can demonstrate:

  • An understanding of delivering excellent customer service in a fast-paced environment
  • A drive to work in a customer-facing or technical role
  • Experience in working in a claims environment in general insurance, or in legal services
  • A calm and patient manner when dealing with challenging and emotional claims
  • Excellent verbal and written communication

We are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment, we will offer you generous remuneration and an attractive benefits package.

About The Company

DAS UK Group has been helping businesses and individuals gain access to justice for over 40 years. It's our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that DAS UK Group are paying their legal bills.

We have always been aware that it's the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we're committed to creating a great place to work for our employees.

We believe it is an exciting time to join DAS UK Group. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive, and high-energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.