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Urology Admissions and Secretarial Team Supervisor
2 months ago
We are seeking a highly skilled and experienced Administrative Supervisor to join our Urology Department at Gloucestershire Hospitals NHS Foundation Trust. As a key member of our team, you will be responsible for supervising the provision of an efficient Urology admissions and secretarial team.
Key Responsibilities- Supervise and manage a team of staff, including secretaries, admission coordinators, and administrative assistants.
- Ensure the right task is undertaken by the right resource and provide appropriate training.
- Support the Lead Coordinator and general management team in delivering two-week wait targets, 18-week waiting times, and diagnostic targets for Urology.
- Provide administration support to enable provision of patient care.
- Develop and maintain effective relationships with patients, relatives, general practitioners, and other hospital staff.
- Manage sickness absence and ensure effective staff utilization.
- Apply HR policies and procedures, take first-line disciplinary action, and participate in the recruitment process.
- Conduct annual staff appraisals and provide training, education, and development opportunities.
- GCSE grade C or above (or equivalent) in literacy and numeracy.
- Substantial experience in a hospital or office environment.
- IT experience of Microsoft Office packages.
- Excellent professional telephone manner and communication skills.
- Proven organizational skills with the ability to prioritize workload and work to deadlines.
- Good written and verbal communication skills with a good command and understanding of English, punctuation, and grammar.
- Ability to work flexibly within a team and use own judgment and initiative as appropriate.
- Sound team building and leadership skills, including the ability to train, guide, persuade, encourage, and motivate.
- Sound understanding of Human Resources policies.
- Essential:
- GCSE level - Minimum Grade C in Maths and English.
- Experience of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Medical Secretary Diploma or equivalent experience.
- Desirable:
- Knowledge of HR policies.
- Experience of managing a waiting list.
