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ServiceNow Engagement Lead

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom Shared Services Connected Ltd Full time

Are you a ServiceNow expert with a passion for project management?

Shared Services Connected Ltd.'s growing ServiceNow practice is seeking an experienced Engagement Manager to join our team. This role is perfect for a seasoned Project Manager who has a proven track record working within the ServiceNow Platform.

As an Engagement Manager, you will leverage your expertise to develop and deploy valuable enterprise solutions for our clients in the public sector. This is a fantastic opportunity to contribute to a dynamic team within a rapidly expanding area of the business.

What You'll Be Doing:
  • Lead the delivery of Professional Services engagements, encompassing project management, financial reporting, client communication, and operational control.
  • Conduct planning workshops for the ServiceNow platform and applications to define project goals, objectives, roles, responsibilities, sprints, story backlog, task ownership, key breakthroughs, configuration process, test strategy, user acceptance testing, training, communications, risk management, and release to production rules of engagement.
  • Manage project constraints (scope, schedule, budget) and risks, issues, decisions, action items, and changes as needed for successful project completion.
  • Architect technical implementations of IT and business processes, organize and prioritize development efforts, and collaborate with vendors and management.
  • Work with Business and Technology collaborators to assess current state processes and tools, define ServiceNow requirements, and develop/evolve the ServiceNow platform.
What You'll Bring:
  • Experience leading complex projects, managing financial, resourcing, communications, business, and technical aspects of IT system implementation consulting.
  • Expertise implementing ServiceNow processes and solutions.
  • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
  • Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow solution.
  • Ability to manage platform teams, handle service providers, and partners.
  • Ability to communicate key technical, functional, and business information.