ServiceNow Developer Team Lead

7 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Shared Services Connected Ltd Full time

Are you a seasoned ServiceNow expert with a passion for leadership and development?

Shared Services Connected Ltd is seeking a highly skilled ServiceNow Developer Team Lead to join our Government and Transport sector team. As a key member of our ServiceNow Practice, you will lead and mentor a dedicated team of early-career professionals while being responsible for the support of our Managed Service Domain Separated ServiceNow Platform.

In this role, you will use your technical and management expertise to guide the team in delivering exceptional service to multiple customers, acting as a key 2nd/3rd line support when complex issues arise.

Shape the future of ServiceNow talent and make a global impact.

We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.

This role would be mainly working from home with ad hoc travel to our offices and client sites.

Key Responsibilities:

  • Leading the team, including mentoring and coaching and preparing the team to move to their next role within the ServiceNow practice.
  • Acting as the technical expert to resolve complex incidents that the 1st line support team is unable to address.
  • Making sure that all tasks completed by the team are fully documented in accordance with the standards in place.
  • Supporting the onboarding of new customers to the managed services platform.

Requirements:

  • A background in leading, coaching, and mentoring teams to consistently deliver high-quality work.
  • Extensive experience in supporting and managing ServiceNow platforms.
  • Expertise in meeting tight SLA targets and driving performance under pressure.
  • Willingness to provide out-of-hours support and guidance during critical incidents.
  • ITIL certification with a deep understanding of service management best practices.
  • The ability to engage effectively with varying team members and customers.
  • A passion for continuous learning, growth, and knowledge-sharing.
  • Certified ServiceNow Implementation Specialist (CIS) in ITSM module and/or Certified System Administrator (CSA).

Employment Type: Permanent

Location: Anywhere; mainly working from home with ad hoc travel to our offices and client sites.

Security Clearance Level: SC

Internal Recruiter: Jen

Salary: £60,000 - £65,000 per annum

£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.

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