Night Manager

1 week ago

Londonderry, United Kingdom Roe Park Resort Full time
Job Description

We are seeking a highly skilled and experienced Night Manager to join our team at the Roe Park Resort. As a Night Manager, you will be responsible for ensuring the smooth operation of the resort during the night shift, providing exceptional customer service, and maintaining the highest standards of quality and safety.

Key Responsibilities:

  • Customer Service: Provide warm and personalized welcome to guests, respond to their requests and concerns, and ensure their needs are met.
  • Security and Safety: Ensure the security and safety of guests and staff, maintain a safe and secure environment, and follow emergency procedures.
  • Administrative Tasks: Complete administrative tasks accurately and within given deadlines, including night audit reports and other administrative duties.
  • Team Management: Supervise and manage the night shift team, delegate tasks, and ensure that all team members are working efficiently and effectively.
  • Communication: Communicate effectively with guests, colleagues, and supervisors, and maintain a high level of professionalism and courtesy at all times.

Requirements:

  • Experience: Minimum 2 years of experience in a similar role in a hotel or resort environment.
  • Skills: Excellent customer service skills, strong communication and leadership skills, ability to work under pressure, and a high level of attention to detail.
  • Education: High school diploma or equivalent required, degree in hospitality or a related field preferred.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs and career advancement opportunities.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of experienced and dedicated professionals who are passionate about delivering exceptional customer service.

How to Apply:

If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

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