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Night Manager
3 months ago
Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.
Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.
We have an exciting opportunity for a Night Manager to join our team
DEPARTMENT: General Hotel
REPORTS TO: Food & Beverage
PRIMARY OBJECTIVE OF POSITION
To ensure that all guests receive a warm, memorable and personalised welcome to the Resort, ensuring that guests requests are actioned. Complete administrative tasks accurately and within given deadlines. Be responsible for the security of the Resort and its guests over night and to set meeting and banqueting rooms to agreed standard and to guests’ specification.
About The Role
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHT
Available to register, process and greet guests promptly
Checks the daily arrival list
Welcomes guests to the hotel
Responds to guests requests for information about the hotel and its surroundings
Arranges for special services requested by guests
Stays current with developments in the hotel by reviewing the communication log book each shift, updates log book for next shift
Able to fully train all other Night GSR’s regards the following:
Night Audit procedures
Relevant reception duties including all opera procedures
The F&B point of Sales system
Fire panel and procedures
Set up of all Banqueting Rooms
Prepares night audit reports as requested
Takes ownership for all guests requests, and manages the other GSR’s accordingly
Delegates tasks, and checks, all other Night GSR’s work, checking against the required standard.
Allocates rooms and issues appropriate keys
Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
Handles incoming guest room reservations
Handles reservations for guests with rental cars, restaurants etc
Is aware, at all times, of current room status and room availability
Is fully aware of the Resort’s service concepts
Is fully aware of, and knows how to handle all current and future hotel promotions
Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy
Increases hotel revenue by promoting food and beverage alternatives within the hotel
Minimises loss of revenue by adhering to all established credit procedures
Ensures all guests establish credit upon check-in
Receives proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies Financial Controller/Accounts Department
Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
Adheres to hotel policies regarding the use of cash banks
Communicates effectively with customers, colleagues and supervisors
Demonstrates teamwork by co-operating and assisting colleagues as needed
Keeps effective key control
Ensures that guest mail and messages are delivered promptly
Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests
Notifies Line Manager of any negative comments or complaints
Maintains a clean and tidy lobby and performs light cleaning duties if required
CONFERENCE & BANQUETING
Ensures that all room changes and turnovers are to Resort’s standards
Ensures all ‘closing procedures’ for each department within F&B are done and checked on a daily basis
Assists dealing with any issues that arise from an overall hotel perspective
Can deal with show rounds and conduct function negotiations when required
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
Is fully conversant with the hotel reservation system
Is able to operate switchboard, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
SECURITY, HEALTH & SAFETY
Ensures that own cash is secure at all times
Ensures all discrepancies in cash are declared to the Line Manager and Financial Controller
Ensures that guest details are not disclosed
Maintains high confidentiality in regards to guest privacy
Takes action on any suspicious behaviour of guests and staff and reports to the Line Manager for proper follow-up
Informs Line Manager and Executive Housekeeping regarding lost and found objects
Ensures that all potential and real hazards are taken care of immediately and are reports appropriately
Fully understands the hotel’s fire, emergency and bomb procedures
Follows emergency procedures to provide for the security and safety of guests and staff
Works in a safe manner that does not harm or injure self or others
Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations
Anticipates possible and probable hazards and conditions and informs the Line Manager and Departmental Line Manager accordingly
Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct
MISCELLANOUS
Communicates effectively with guests, colleagues and supervisors
Able to converse clearly with all other GSR’s to ensure tasks are carried out effectively
Handles difficult situations effectively
Attends meetings and training required by the Line Manager
Accepts flexible work schedule necessary for uninterrupted service to the hotel guests
Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Duty Manager
Continuously seeks to endeavour professionalism in own job
Knows:
Hotel fire, bomb and emergency procedures
Hotel health and safety policies and procedures
Hotel facilities and nearby sights of interest and importance (ie hospitals, stations, tourist sights)
Hotel and corporate marketing and promotional programs
Corporate clients and clients generating high business volume
May be required to carry out additional duties not listed to suit the business demands
Skills Needed
About The Company
A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.
Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.
Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.
118 guest rooms and luxury suites
2 Self Catering Houses - The Lodge and The Cottage
18 hole parkland golf course and driving range
Elemis spa perfect for a relaxing spa break
Two award-winning restaurants and bars
Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
Beautifully restored 18th century buildings
One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway
Where modern luxury meets traditional Irish charm and hospitality.
Company Culture
Roe Park Resort & Spa: A Workplace Oasis
At Roe Park Resort & Spa, we don't just offer a destination for our guests; we provide a journey for our team members. Set amidst nature's finest landscapes, working at Roe Park is an experience that combines professional growth with personal enrichment.
Every day, our team steps into a world where luxury intertwines with heritage, and service meets passion. Here, we believe that our greatest asset is our team, and we are committed to nurturing each member's potential. With a plethora of opportunities ranging from culinary arts to spa management, from guest relations to landscape aesthetics, Roe Park offers diverse roles that cater to a wide array of talents and aspirations.
Beyond the professional realm, Roe Park's culture thrives on camaraderie. The bonds formed within our walls are ones of mutual respect and admiration. Our team enjoys the unique perks of working at a resort, including access to world-class facilities, staff events, and an environment that continually inspires.
Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return.
Apply now if you would like a new opportunity and join our committed and talented team.
Desired Criteria
Required Criteria
Closing DateFriday 30th August, 2024