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Retail Store Manager
2 months ago
About the Role
As a Store Manager at Clintons, you'll be a seasoned retail professional who shares our passion for delivering exceptional customer experiences. You'll take ownership of your store's performance, leading your team to achieve sales targets while maintaining outstanding customer service standards.
Role Purpose:
As a Store Manager, you'll be accountable for the business performance of your store, including sales, profitability, and customer satisfaction. You'll also be responsible for the management and development of your store team, ensuring they have the skills and knowledge to deliver exceptional customer service.
Key Responsibilities:
- Drive sales and profitability through effective merchandising, visual displays, and customer engagement.
- Set an example and deliver exceptional customer service, ensuring a positive shopping experience for all customers.
- Promote high visual merchandising standards, maintaining a clean and well-organized store environment.
- Plan and manage all aspects of Health & Safety, ensuring compliance with company standards and regulatory requirements.
- Manage store stock control, stock count, payroll budgets, and targets, ensuring accurate and timely reporting.
- Motivate and drive your team to achieve and exceed agreed objectives, providing coaching and development opportunities to ensure their success.
- Work with the District Manager and HR to address people issues effectively and in a timely manner.
- Recruit and establish a high-performing team, ensuring they are continually developed and motivated.
- Manage and oversee all cash handling, banking, and safe procedures, following company standards and guidelines.
- Manage till operations, including number of open tills, till issuing, cash handling, and variances.
- Monitor competitor activity and take action to ensure maximum footfall and profitability in your store.
- Develop a strategic plan with the District Manager to ensure objectives and business goals are met.
- Work with the Loss Prevention team to develop and implement loss prevention controls to prevent internal/external theft and system errors.
- Conduct regular 1-2-1s, reviews, and appraisals with your team, following the performance management policy and procedures.
- Respond promptly and professionally to customer questions and complaints, seeking assistance when needed.
- Embody Clintons' values and instill them in your team, promoting a positive and inclusive work environment.
- Perform additional duties and projects as assigned by management.
Requirements:
- Able to travel to other stores as required.
- Direct reports of Assistant Manager, Team Members.
- Responsibility for store budget.
- Availability to work 5 out of 7 days, including weekends, early mornings, and late nights, with flexibility to adjust hours as needed.
- Key stakeholders: Store Team, Divisional Manager, Central Operations Department, HR Department.
Essential Skills:
- Strong coaching and development skills to establish a high-performing team.
- Enthusiastic, driven, and motivated, with a passion for delivering exceptional customer experiences.
- Previous line management experience in a retail and customer service environment, with the ability to deal with people issues effectively and in a timely manner.
- Excellent selling techniques, with a proven track record of driving sales and profitability.
- Customer-oriented, with a track record of delivering exceptional customer service.
- Ability to multitask and meet deadlines, with strong communication skills and commercial acumen.
