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Service Coordinator
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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Recruitment Helpdesk. As a key member of our operations team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:- Deliver day-to-day administration within our operations team and support the business-wide team.
- Collaborate with the wider team to deliver our service alongside supporting our contract managers.
- Contribute to the commercial success of the business within your role.
- Deliver all elements of the role in a personal and professional manner.
- Organise and manage planned maintenance works.
- Be a key point of contact for clients and be able to understand their business needs.
- Prepare client reporting for external and internal review.
- Represent our operations team during client visits and provide support to Business Development Managers.
- Take part in client out-of-hours call support on a rota basis.
- Sourcing spare parts from a variety of suppliers/engineers and provide estimates and follow-up support to clients.
- General service team administration support.
- Communicate and collaborate within your team to ensure all tasks are delivered according to agreed priority.
- Contribute to team meetings, providing solutions & updates.
- Work closely with the supply and account teams to deliver services to clients.
- Support the wider Recruitment Helpdesk team with any other tasks as required.
- An ability to learn quickly and retain information.
- Good attention to detail.
- Excellent written and verbal communication skills.
- Be willing and able to adapt to changing business and client needs.
- Strong time-management skills and multitasking ability.
- Ability to work under pressure and meet deadlines.
- Previous customer service experience.
- Proficient in Office 365, with aptitude to learn new software and systems.
- Support, honesty, and regular feedback.
- Opportunities for your personal and professional development.
- A varied and interesting role with potential to develop and adapt with the needs of the business.
- Modern and spacious working environment with parking.
- An open and relaxed business culture that combines a professional approach with a family atmosphere.
- Competitive salary.
