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Hotel Operations Manager

2 months ago

Manchester, United Kingdom The Midland Hotel Full time
Hotel Operations Manager

A challenging opportunity has arisen for a Hotel Operations Manager to join our team at The Midland Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive an exceptional experience.

Key Responsibilities:
  • Manage the front office, concierge, and housekeeping departments to deliver high standards of guest service.
  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Supervise and motivate a team of staff to achieve excellent customer service and quality standards.
  • Monitor and analyze key performance indicators to inform business decisions.
  • Collaborate with other departments to ensure seamless delivery of services.
Requirements:
  • Proven experience in a similar role within the hospitality industry.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.
  • Knowledge of hotel operations, including front office, concierge, and housekeeping procedures.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to ongoing training and development programs.