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Client Account Support Specialist
2 months ago
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Hybrid working model available upon successful completion of probation
About the RoleEcclesiastical Insurance Group, a prominent player in the insurance sector, is on the lookout for a dedicated Client Account Support Specialist to enhance our team.
We pride ourselves on delivering customized insurance solutions tailored to meet the diverse needs of our clients. Our commitment to excellence and customer satisfaction is at the forefront of our operations.
This position offers a unique chance to join a vibrant and innovative team within a progressive organization.
Key Responsibilities- Assist clients with their insurance queries and provide personalized solutions
- Proactively engage with clients to ensure timely renewals and adherence to compliance
- Negotiate quotes and suggest the most suitable insurance packages
- Efficiently manage documentation to ensure smooth client interactions
- Identify upselling opportunities and collaborate with colleagues
- Establish strong relationships with clients while adhering to industry regulations
- Ensure compliance with guidelines and maintain accurate documentation
- Communicate effectively with insurance providers for streamlined service delivery
- Monitor delegated authority and uphold credit control systems
- Report on credit control activities as necessary
- Experience in client communication through various channels
- Strong customer service and negotiation capabilities
- Excellent organizational skills
- Flexible working arrangements
- Competitive pension scheme
- Performance-related bonus opportunities
- Life Assurance coverage
- Generous annual leave entitlement
- Opportunities for professional development and career advancement
About Ecclesiastical Insurance Group
Ecclesiastical Insurance Group is a well-respected provider in the insurance landscape, offering a wide array of insurance and financial solutions to a varied clientele. We emphasize customer service and excellence, with a strong focus on innovation and client satisfaction.
At Ecclesiastical Insurance Group, we are committed to fostering a supportive and inclusive workplace where every team member is valued and respected. We celebrate diversity and strive to cultivate a robust community within our organization.
